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Hey there folks,
We really appreciate your patience while we were looking into this!
The issue initially reported in this thread should be fixed after updating to the latest version of the app, so we'll be marking this Ongoing Issue as Fixed.
However, if you're experiencing a similar issue, we'd suggest sharing it in the related Help board along with all the relevant details of the affected device and troubleshooting steps you've tried. We'll be happy to lend a hand there and take a closer look into what's happening.