Android app crashes during playback

[Peter]

Hey folks,

We're currently investigating an issue with the Android app crashing after a few minutes of playback.

If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there and follow the instructions.

If your app is not crashing immediately, then make sure to follow the instructions in the status update below.

Thanks!

[Kfmnurse]

8.5.60.1013

[Petya]

Hey there @eadorn and @Kfmnurse,

Thanks for getting back to us with the info we requested.

We want to advice everyone who has been having issues to upgrade their Spotify version to 8.5.62 as this is the most recent one. 

After you do that, if the issue persists, feel free to confirm with us: 

• Your exact Spotify version
• Device (model) + OS version
• Available memory on device
• Date when you first noticed the issue
• Timestamp for the latest crash (date and time, including time zone)

Keep us in the loop while we're looking into this!

[1177467564]

Spotify version 8.5.62.904

Samsung galaxy s9, android 10

42GB storage, 2.5GB Ram free

Issue first seen in last day, just after updating the app.

Latest issue at 01:15 BST, June 17TH 2020. 

App closes randomly while music is playing. Usually occurs within 3 minutes of playing a song, but have seen it take upto 30 minutes. Occurs for both downloaded and streamed songs. Cleared the cache and data, but has no effect. App closes both when the phone is locked, and when it's open on screen. 

[TostiTom]

• Exact Spotify version: 8.5.62.904.
• Device (make + model) + OS version: Huawei P-Smart (FIG-LX1), BuildNR 9.1.10.203, EMUI 9.1.0, Android 9 .
• Available memory on device: 14.88 GB, RAM 3GB.
• Date when you first noticed the issue; I can't remember but it's been happening for at least a month maybe 2.
• Timestamp for the latest crash (date and time, including time zone): Around 10.00 AM 19/06/2020 MET
• Does this happen when trying to play anything, or is it happening in a specific context within the app?: It happens when playing music (I don't know about podcasts or anything since I only use the app for the music), it just either pauses on it's own or completely shuts down the app. It's not the connection since it also happens when I playback my downloaded songs in offline mode.
• I tried clearing the cache and reinstalling the app but it does not help.

[Aaron101207]

After spending ages going through and reinstalling and chatting to someone online. The problem has started again after a few week . I understand that you need feedback. But I pay for a service to work. I don't want to keep paying for a service for me then to become a spotify test dummy. Theres clearly an issue that needs sorting. I'm guna give it another week or two before I swap over to another service.

[Kennysarmy]

• Exact Spotify version : 8.5.62.904
• Device (make + model) + OS version : Huawei P20
• Available memory on device : 74 Gb
• Date when you first noticed the issue : roughly 16th June 2020
• Timestamp for the latest crash (date and time, including time zone) : 15:16 19.06.20
• Does this happen when trying to play anything, or is it happening in a specific context within the app? : Karl Morris - The Brain Booster! If I remove my app data it allows me to listen until I next restart the app.

When will this be fixed? It's very annoying!!!

[Xenia]

Hey everyone,

Our tech teams have made some changes backstage. Could you make sure you're on the latest app version and let us know how it goes?

If your app is still crashing after a few minutes of playback, please leave a comment with the following info below:

• Exact Spotify version
• Device (make + model) + OS version
• Available memory on device
• Date when you first noticed the issue
• Timestamp for the latest crash (date and time, including time zone)
• Does this happen randomly or only in a specific context within the app?

Note: If your app is crashing immediately upon opening it, we have a separate thread for that issue here and in case you're having trouble with podcast playback please head over to this ongoing issue and leave your details there.

Thanks - We'll be keeping an eye out for all your replies!

[Kennysarmy]

8.5.62.904

Huwaei p20

100 GB free space

8.55 am UK summer time 21 June '20

Been happening for over a week

Crashes on podcasts not music.

[T88]

Version 8.5.63.941 

Galaxy s10 android version 10

81gb storage 5.1 gb memory 

First had problem in March 2020 with music cutting off after 10 minutes of playing. I have deleted cache on phone and Spotify, deleted app and reinstalled app, restarted phone , had it tested by Spotify, checked power saver, It occasionally works but have to go through the routine of restarting phone, deleting cache and logging out and in of Spotify then same again every time I use the app

Latest crash today roughly 09:00 25/6/20

Needs sorted

[Katerina]

Hey there @Kennysarmy and @T88,

Thanks for keeping us in the loop!

@Kennysarmy - you mentioned that this is happening when you're listening to podcasts. We have a different Ongoing Issue for this as stated in the status update - you can find more info here. 

@T88 - you mentioned that deleting the app's cache seems to help. Just to check, are you using an SD card on your device? If so, it might be a good idea giving it a go removing it to see if that helps. If it does, we'd suggest checking your SD card for errors. We'd also recommend trying a thorough reinstallation following the steps in this Spotify Answer if you haven't already.

Let us know how you get on! We'll be right here if you need more help.

Have a lovely day 🙂