Android app crashes during playback

Hey folks,

 

We're currently investigating an issue with the Android app crashing after a few minutes of playback.

 

If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there and follow the instructions.

 

If your app is not crashing immediately, then make sure to follow the instructions in the status update below.

 

Thanks!

Hey folks,

 

If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there and follow the instructions.

 

If your app is crashing after a few minutes of playback, make sure to click +VOTE and leave the following info below:

  • Exact Spotify version
  • Device (make + model) + OS version
  • Available memory on device
  • Date when you first noticed the issue
  • Timestamp for the latest crash (date and time, including time zone)
  • Does this happen when trying to play anything, or is it happening in a specific context within the app?

Once we have that, we'll pass it on to the right team and let you know as soon as we have any updates.

 

Cheers!

Related Issues

Comments
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there and follow the instructions.

 

If your app is crashing after a few minutes of playback, make sure to click +VOTE and leave the following info below:

  • Exact Spotify version
  • Device (make + model) + OS version
  • Available memory on device
  • Date when you first noticed the issue
  • Timestamp for the latest crash (date and time, including time zone)
  • Does this happen when trying to play anything, or is it happening in a specific context within the app?

Once we have that, we'll pass it on to the right team and let you know as soon as we have any updates.

 

Cheers!

Newbie

3 iOS devices, 2 iPhones (X and 11 Pro) iPadPro 12.9" all the latest IOS and max memory. Started 56/20 around 18:00 EST. Spotify version 8.5.56. My MacBook Pro app seems to work fine, but Spotify connect is not working to Heos 350 or any Alexa device.  I will connect to my Denon AVR-X7200WA. Crazy

 

Update: I did a full clean reinstall see here: https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p...

It worked, sort-of.  Still has Spotify connect issues mentioned above, so will limp along.

 

Visitor

On my iPhone 11, software version 13.3 Spotify won’t open at all. The app keeps on crashing after I updated it this afternoon. Was working fine in the morning. 

Visitor

Version 8.5.56.1186

Google pixel 3xl android 10

4gb ram

Noticed issue about a week ago

Crashed just a few minutes ago at 14.49pm on 8th may.

Seems to crash every few minutes after playback

Visitor

Spotify Version is 8.5.56.1186 onan Samsung Galaxy S9 (Android Version 10). I have about 5 GB memory left and the been having this problem for a while - maybe since March maybe since he beginning (December 2019)- but only two days ago it became frustratingly frequent. Last time it happened was a few minutes ago ( 8 May 2020 15:20 CEST).

Thanks in advance

Newbie
  • Exact Spotify version * 8.5.56
  • Device (make + model) + OS version. * Iphone se 1st gen first then bought a new * iphone se 2nd gen (2020) same issue * ios 13.4.1
  • Available memory on device * 48 gb
  • Date when you first noticed the issue * early march
  • Timestamp for the latest crash (date and time, including time zone) dont know but * morning thursday may 7 2020. Eastern time zone.
  • Does this happen when trying to play anything, or is it happening in a specific context within the app? * Anything on shuffle- playlist, albums, artists, doesn’t matter.
  • * Did app cache clears and reinstalls.
  • * Even bought a new phone same issue
Newbie

Exact version: 8.5.57.1164

Device: Huawei P10 VTR-L09 running Android 9 / EMUI 9.1.0

Available memory: 4GB RAM, 26.01 GB internal storage free

First noticed today 09/05/20

Latest crash 16:47 BST - although this same thing happened a few weeks ago, but was solved by reinstalling the app

App crashes when trying to listen to any podcast episode. Music plays fine but with podcasts, after pressing play the time stays at 0:00 for a few seconds and then the app closes. Have tried restarting the device as well as a clean reinstall

Casual Listener

Exact version: 8.5.57.1164

Device: Huawei Honor 9 running Android 9 / EMUI 9.1.0

Available memory: 4GB RAM, 23.88 GB internal storage free

First noticed yesterday 09/05/20

Latest crash today 21.07 CET

Similar problem to previous commenter. The app crashes when I try to listen to any podcast episode. Music plays fine but with podcasts, after pressing play the time stays at 0:00 for a few seconds and then the app closes. I tried both streaming and downloading to listen but it still crashes the same way.

Newbie

Exact Spotify version: 8.5.57.1164
Device (make + model) + OS version Galaxy Note4 SM-N910C Android  version 6.0.1
Available memory on device: system memory 7.41GB Total space 32GB Available space 5.89GB
Date when you first noticed the issue: 10 May 2020
Timestamp for the latest crash (date and time, including time zone): 12:35 pm Tuesday, 12 May 2020 (SGT)
Does this happen when trying to play anything, or is it happening in a specific context within the app?: Play any playlists. Have tried to clear caches, log out everywhere, disable battery saving setting- no results. When uninstall and reinstall apps, playlist would play for 3- 4 tracks before the problem occurs again. 

Visitor
  • Exact Spotify version * 8.5.56.1186
  • Device (make + model) + OS version. * Samsung Galaxy S8+ * SM-G955F* OS Android version 9
  • Available memory on device * 11.7 gb
  • Date when you first noticed the issue * April
  • Timestamp for the latest crash (date and time, including time zone) * Every-time I listen to a long podcast. 14/5/20 GMT+10 6.05pm
  • Does this happen when trying to play anything, or is it happening in a specific context within the app? * Doesn't happen with music, only when I listen to longer podcasts, 1+ hour long.