Android app crashes during playback

[Peter]

Hey folks,

We're currently investigating an issue with the Android app crashing after a few minutes of playback.

If your app is crashing immediately after opening it, we have a separate thread for that issue here - make sure to leave your info there and follow the instructions.

If your app is not crashing immediately, then make sure to follow the instructions in the status update below.

Thanks!

[Katerina]

Hey there folks,

We really appreciate your patience while we were looking into this!

The issue initially reported in this thread should be fixed after updating to the latest version of the app, so we'll be marking this Ongoing Issue as Fixed. 

However, if you're experiencing a similar issue, we'd suggest sharing it in the related Help board  along with all the relevant details of the affected device and troubleshooting steps you've tried. We'll be happy to lend a hand there and take a closer look into what's happening.

Thanks!

[MCB6735]

• 8.8.54.481
• Samsung s21 5g android 13
• 2.2gb memory available
• May 2023

Whenever I am listening to music on headphones (Sony - two kinds) on the move, including downloads the app stops playing and returns to the start of the track. Doesn't seem to happen with podcasts or in the house