[Android] "Downloading" playlist is stuck on 0%

[Goodman]

Thread: 116950

Status: Unresolved

Description:

This thread is for this particular issue:

In a playlist, in Spotify on Android, you press the green “Download playlist” button and it stays stuck on “Downloading 0%”

Additional information:

1. If your device doesn’t show up under Devices in the desktop client, that is a different issue. Please make sure you try resolving the issue using our connection troubleshooting tips
2. If your playlist did sync before, but then disappeared, please go here
3. Have a look at the updated Troubleshooting Spotify on Android topic
4. When replying here, make sure you provide ALL the details we ask for. A simple “I have this problem too” doesn’t give us any info we can use to try and find a common cause
5. When replying here, please also state how much space you have left both on your device AND on your SD card (Only if your phone supports an external SD card, of course)
6. If you have rooted and/or installed a custom rom we can’t troubleshoot properly. Please reset your phone to factory settings and try again

2013-01-15:

I'm not yet convinced that this issue is resolved, but responses have died down quite a bit of late.

I am told by the developers that this is mostl a tempoar issue for users; that after a while the issue resolves itself on individual devices.

I also want to note that some responses in this thread indicate that two issues are being mixed up. The particular issue being discussed here is that playlists will not start downloading for offline use on your Android device.

To the point: Is anyone here having problems downloading playlists on their Android device and if so, has this been going on for longer than a month?

--

When posting in this forum please make sure you have read these guidelines.

[lipido]

I have recently acquired a Premium account. Yesterday, I had this issue with my Premium account and my Android device (Galaxy Nexus 4.2.2). The sync with local files on desktop was stucked on 0%. I was trying to sync a big file (100 min mp3).

However, trying a normal size file (5min), the process had no progress BUT IS FINISHES after a while. However, the big file did not.

I used a network monitor and saw that there were transmission packets, but the progress was stucked. I also saw ARP packets asking for the phone's IP, so it seems that the phone disconnects/reconnects to the wifi easily (maybe to save battery, but this option is disabled...).

Anyway, I connected the phone to the AC and I could transfer the big file (after 40 minutes, and seeing no progress, but it worked).

So, It seems to work if the phone is on AC (you will see no progress and the transfer rate is very slow).

Hope it helps.

[Holiace]

Oh my god it worked, thank you!

[hnomad]

Description

When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync.  Also, none of my playlists created in the desktop app show up on my "Playlists" screen (I need to go to my public profile to see them).

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. First

i hit download playlist (on wifi)

2. Then

nothing happened...downloading 0%

3. I also did this:

Re-installed the lastest version of spotify for Android (0.6.0.20);

Rebooted my phone (Samsung SIII), and removed the battery; 

Toggled offline mode a bunch of times (this actually made the phone show up in my desktop app, but didn't fix the playlist issues);

Logged out and back in and restarted both desktop and Android apps;

Renamed my wireless network;

Double-checked firewall settings;

What I expected to happen

.. the playlist to download.

Did you restart your device when troubleshooting in section B?

Yes.

Did you read the connection troubleshooting tips?

yes

Your device

Samsung galaxy S3

Device’s Operating System

Android 4.1

What type of account do you have?

Premium

Space left on your device

10 GB

Space left on your SD card (if applicable)

N/A

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

“No”

Are you using a custom ROM, if so which one, exactly?

no

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

Yes - but I deleted it, cleared my cache, and updated to the latest version.

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

My mobile Spotify version

0.6.0.20

My desktop Spotify version (if applicable)

0.9.0.133.gd18ed589

My mobile provider and country

t mobile USA

My username

hnomad

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

spotify

Do you have any screenshots you can attach to more clearly explain your issue?

no.

______

lots of posts, seemingly no solution. please don't leave android users out in the cold. I signed up for premium (like many others) specifically for this functionality and will likely cancel my subscription and jump to Google Play if it is not soon resolved.

[Ari214]

I've been using Spotify for a while now and usually have internet access so I never tried the download feature on my Android app. Well, I did today and mine gets stuck at 0% also. Seeing how many people are in this thread worries me.

SPOTIFY, WHAT IS GOING ON?????????

[Sturmie]

So, I assume this is THE thread now to talk about this?  My playlists were syncing fine and I noticed (potentially after the last update) that new tracks werent syncing.  I uninstalled Spotify Mobile, removed EVERYTHING, rebooted and re-installed Spotify...nada.  Now I don't have ANY offline music anymore and nothing with sync.

Good thing I signed up early for Google All Access and have been getting to that.  Luckily, I found an app that will (mostly) transfer your playlists from Spotify to All Access - http://www.maui.at/2013/06/portify/

EDIT:  Ok, so it had been a few days since I last tried and it looks like it's working now...woohoo!

[slakr]

For those still pulling out their hair (and the developers scratching theirs), try exiting from (not just closing) all instances of Spotify on your local network.

This includes any Spotify desktop client or anything that might be publishing local music to sync to your device.

I noticed this on one of the Linux builds, but presumably it'd be a cross-platform issue if my guess is right. In my situation, the desktop client's window was behaving strangely, and the moment I killed the process, the sync started making progress (with a reduced sync to-do count, indicating it might be related to something the desktop client is providing--probably either the songs themselves or some metadata about them and their availability).  As such, I'm thinking that this bug is either related to something in the device-to-device sync of local songs; or, it presents itself when a client is somehow misbehaving as a whole (probably unintentionally if it's a version/sync protocol compatability issue or during a situation where the client becomes unresponsive or caught in an infinte loop as a result of some unhandled condition somewhere else in the program).

It'd be made a bit more unpredictable by auto-starts of spotify on-boot and/or the minimize-to-tray-on-window-close behavior.

At its core, what might be happening is that local song syncs could be getting bumped priorities in the sync queue, possibly under the assumption that a local song sync is ephemeral/location-and-time-restricted--it can only happen if the client's running--while an internet song sync from spotify's servers could happen from anywhere, settings permitting. Assuming synching over 3g is enabled and you disable wifi connections, the problem might go away (albeit slowly, given the speed of mobile data :P).

Even better, you could confirm the behavior by attaching the device to another internet-connected, non-firewalled wifi network (one without a misbehaving desktop client on it). 

In any case, the problem would then most viciously manifest in instances where the user exclusively syncs over one wifi network (their own--the one with the misbehaving client) and never over 3g. In this latter case, the bumped priority of local syncs would indefinitely/perpetually block non-local song syncs (i.e., downloads from the spotify server), thus rendering the app's offline syncing capability useless

A solution in the app code would be some sort of timeout or sanity-checking counter in the download thread that could do something like re-prioritize the failed download at the end and/or log some sort of error.  You could even group errors by sync type so that back-to-back local sync errors could automatically result in skipping the remainder of the local-sync queue, tagging them with some sort of icon indicating to the user that for some reason or another downloading them repeatedly failed and has been aborted until they retry.

At the very least, it would also help explain why, despite many of the bug reports detailing specifics about the environment of the app and their mobile device, the problem remains:  the reports aren't providing the details from the other side of the equation--that is, the desktop spotify client and the networks to which they're attaching both.

FWIW *shrug*.  It's a shot in the dark--ermm, well, a shot in the flash of a lightning bolt that temporarily interrupted the dark--but w/e... you know what I mean. 😛

Cheers 😃

-Kurt

[Becky1095]

Hey,

Description

My starred playlist doesn't load on any of my devices- they should all be synced offline, and in the past it worked flawlessly, but since the update a few weeks ago whenever I'm in offline mode they just hang. 

If I have the playlist already open when I leave a wifi connection, it appears to cache, but as soon as I have to navigate away from and then back to (say I go to another playlist and then return to starred) the issue crops up
I experience this on an Ipad 4, and iPad mini, a Samsung Galaxy 2 and my laptop.

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. First

I go into offline mode

2. Then

Attempt to access my starred playlist, which I'd previously downloaded

3. I also did this:

Re-installed the lastest version of spotify for iOS

Rebooted my iPad

Toggled offline mode a bunch of times and redownloaded the playlist on multiple devices

Logged out and back in and restarted both desktop and Android apps;

What I expected to happen

To access and play music

Did you restart your device when troubleshooting in section B?

Yes.

Did you read the connection troubleshooting tips?

yes

Your device

Samsung galaxy S2

iPad 4

iPad Mini

Device’s Operating System

Android 4.1.2

iOS 6.1.3

What type of account do you have?

Premium

Space left on your device

iPad- 1gb

iPad Mini- 30gb

Samsung- 1.9g

Space left on your SD card (if applicable)

Samsung- 11gb

Space left on your External SD card (if applicable)

N/A

Is your device rooted?

“No”

Are you using a custom ROM, if so which one, exactly?

Don't really understand?

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No- I don't use Mobile data

If you said "No", when does the issue not occur?

When the playlist was loaded when still in wifi locations

My mobile Spotify version

Android- 0.6.6.270

iOS- 0.7.2.26

My desktop Spotify version (if applicable)

My mobile provider and country

Vodaphone UK

My username

Becky1095

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

spotify

Do you have any screenshots you can attach to more clearly explain your issue?

Yes

[xyrcncp]

All of the sudden today my Spotify started acting up, I got the notification bar icon that 600+ songs were downloading, even though I had already dowloaded them weeks ago, then suddenly I get the "Offline sync has been canceled..." message.  I've read and read posts about how to "fix" the issue and nothing.  It's quite a slap in the face for this to happen on the same day I get charged for my Premium service.

Here goes a shot to try to figure out wtf is going on, if this keeps going for the next few weeks, I'm canceling my subscription plain and simple.

Description

When I try to download a playlist on my Android device it stays stuck on "Downloading 0%", the playlist doesn't sync.  I get the "Offline sync has been canceled as there is no more storage on device" message

What are the steps you took to get to the error/issue?

(We need to know what you are doing so we can do the exact same to try and get the same error)

1. download playlist (on wifi)

2. about 45 songs sync then stops and I get the message, other playlists stuck at .downloading 0%

3. I also did this:

Un-installed Spotify

Deleted ALL instances of com.spotify* files from the device

Re-installed the lastest version of spotify for Android from the market;

Rebooted my phone (Samsung S3);

Tried syncing phone via desktop client, got same messages

Logged out and back in and restarted both desktop and Android apps;

Cleared all data from within the Android app.

What I expected to happen

.playlists to download.

Did you restart your device when troubleshooting in section B?

Yes.

Did you read the connection troubleshooting tips?

yes

Your device

Samsung galaxy S3

Device’s Operating System

Android 4.3

What type of account do you have?

Premium

Space left on your device

18 GB

Space left on your SD card (if applicable)

36 GB

Space left on your External SD card (if applicable)

Same asabove...36 GB

Is your device rooted?

Yes

Are you using a custom ROM, if so which one, exactly?

Yes. PAC MAN 4.3: http://forum.xda-developers.com/showthread.php?t=2028443

Did you set your external SD card as storage location?

Yes

Did you manually install an older version before installing the latest version from the Play Store?

No

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

My mobile Spotify version

0.6.6.270

My desktop Spotify version (if applicable)

0.9.1.57.ge7405149

My mobile provider and country

Verizon, USA                 

My username

xyrcncp

Do you have a Spotify (non-Facebook) login?

yes

Are you logging in with Facebook or with your Spotify login details?

spotify

Do you have any screenshots you can attach to more clearly explain your issue?

no.

[Heladan]

Hello

I to have a problem with my stared playlist. It gets stuck on a certain "%" and the download refuses to proceed.

I succeded to get the download to start if a remove all the local song with a tune-symbol.

I just restarted my phone and... what the ... it is 0% again. Well I give up for now..-

[xyrcncp]

Do what I'm doing, cancel your subscription.  Go with Google Music.

I've had this issue now for over a week and been speaking with customer "support" and nothing has worked.  Why "support"?  It's never the same person replying to my emails, so I get asked the same stupid questions or given the same "fixes" over and over.  One guy asked me for screenshots of the error, which I had provided 4 emails prior.

I'm done.