[Android] "Spotify is trying to play" notification

Plan

Premium

Country
USA

Device

Moto Z3 Play

Operating System

Android 9

 

My Question or Issue

Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with information about the song. The second was a notification that I couldn't swipe away that said "Spotify is trying to play...". It persisted the entire time I was playing music on my phone and disappeared when I closed spotify. What's going on? How can I get rid of the notification?

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone!

 

 

Make sure to perform a clean reinstall and that you're running the latest version of the app.

 

Thanks!

Related Issues

Comments
Newbie

Besides the notification if Spotify is not fully closed, the battery drains.

Visitor

So, I've been able to replicate this with 100% accuracy. For me, it's linked to the Spotify widget.

 

If I play music from the app, pause it, and try to play it by pressing play on the widget, it shows up. Similarly, if start music simply from the widget when possible, it happens. If I do anything else, it won't show up. Is this true for anyone else?

 

Also, like for others, it seems to be tied to Spotify Music notification. If I go Settings > Notifications > Spotify > Spotify Music: Off > It disappears

 

Don't know if this will matter, but I'm also logged in on my Google Home Mini, an iPad, desktop app, and a web browser.

Visitor
Also, it seems amusing this happened because a few weeks ago, I think the widget briefly disappeared.
Moderator
Moderator
Status changed to: Need more info

Hey folks,

Thanks for reporting this to us.

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If after that you’re still experiencing the issue, could you provide us with the following info:

  • your device + OS version
  • the exact Spotify version
  • a screenshot of the notification

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks! Keep us posted!

Newbie

I am using a Samsung note 9 with the latest phone update and Spotify Version 8.5.36.747. Please see image for notification I keep getting  

SmartSelect_20191226-233025_Chrome.jpg

Newbie

Spotify support, can we please get something useful rather than the unhelpful and dismissive "reinstall" nonsense? The world is tired and has moved on from reinstallations for simple fixes back in the Windows XP days.

Newbie

It could be related to some android energy saving policies...

Visitor

Same issue on Galaxy Note 8

Android 9 with one UI very 8

Spotify very: 8.5.36.474

Same message as already posted with trying to play notification.

 

 

This just started a few days ago.

Newbie

@ObsidianGT you can just go to notification settings of spotify and turn off "spotify music". It won't effect anything (as far as I see)...

Newbie

I'm also having this issue, and it's really annoying that I can't dismiss the notification without force closing the app.

 

Device - Pixel 3a XL running Android 10 (Dec 5th security patch)

Spotify version - 8.5.36

 

Screenshot attached, despite Spotify currently running...

Screenshot_20191230-102111.png