[Android] "Spotify is trying to play" notification

[sarashenanigans]

Plan

Premium

Country
USA

Device

Moto Z3 Play

Operating System

Android 9

My Question or Issue

Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with information about the song. The second was a notification that I couldn't swipe away that said "Spotify is trying to play...". It persisted the entire time I was playing music on my phone and disappeared when I closed spotify. What's going on? How can I get rid of the notification?

[giosv]

Besides the notification if Spotify is not fully closed, the battery drains.

[brentus86]

So, I've been able to replicate this with 100% accuracy. For me, it's linked to the Spotify widget.

If I play music from the app, pause it, and try to play it by pressing play on the widget, it shows up. Similarly, if start music simply from the widget when possible, it happens. If I do anything else, it won't show up. Is this true for anyone else?

Also, like for others, it seems to be tied to Spotify Music notification. If I go Settings > Notifications > Spotify > Spotify Music: Off > It disappears

Don't know if this will matter, but I'm also logged in on my Google Home Mini, an iPad, desktop app, and a web browser.

[brentus86]

Also, it seems amusing this happened because a few weeks ago, I think the widget briefly disappeared.

[Peter]

Hey folks,

Thanks for reporting this to us.

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

If after that you’re still experiencing the issue, could you provide us with the following info:

• your device + OS version
• the exact Spotify version
• a screenshot of the notification

Once we have that, we will pass it on to the relevant team, who will look further into it.

Thanks! Keep us posted!

[lthor16]

I am using a Samsung note 9 with the latest phone update and Spotify Version 8.5.36.747. Please see image for notification I keep getting  

 

[ObsidianGT]

Spotify support, can we please get something useful rather than the unhelpful and dismissive "reinstall" nonsense? The world is tired and has moved on from reinstallations for simple fixes back in the Windows XP days.

[heisengainz90]

It could be related to some android energy saving policies...

[Lazysmerf]

Same issue on Galaxy Note 8

Android 9 with one UI very 8

Spotify very: 8.5.36.474

Same message as already posted with trying to play notification.

This just started a few days ago.

[heisengainz90]

@ObsidianGT you can just go to notification settings of spotify and turn off "spotify music". It won't effect anything (as far as I see)...

[FilipSzy]

I'm also having this issue, and it's really annoying that I can't dismiss the notification without force closing the app.

Device - Pixel 3a XL running Android 10 (Dec 5th security patch)

Spotify version - 8.5.36

Screenshot attached, despite Spotify currently running...