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Android updates delete all saved music off of device

Status: Closed
After the installation of a new app update from Google Play store, the app deletes all songs from the device and attempts to re-download them all
 
We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 
 
Hope you have a great day 🙂 
Comments
Melody
Status changed to: Need more info

Hey there @Barssjeffy!

 

Thanks for getting in touch.

 

Could you let us know your exact device, and the version of Android you're running?

Also, can you let us know if you have any cache-clearing apps downloaded?

 

We'll see what we can suggest here.

Thanks,

/M

Mara_F
Status changed to: Closed
 
We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 
 
Hope you have a great day 🙂