Help Wizard

Step 1

NEXT STEP

App Crashing on Android (SOLVED)

Plan

Premium

Country

The Netherlands

Device

(OnePlus 6 / Samsung Galaxy S6 Edge)

Operating System

(Android Pie / Android Nougat)

 

My Question or Issue

 

Hello my friends,

 

I have been having issues with the Spotify app on my Android devices since the last update (currently two hours ago). It crashes every time you open the app after 15 to 30 seconds. Since I'm experiencing this issue on two devices, I think I'm not the only one with this issue. Can you please fix it?

 

Update: It has been fixed! I'm not having issues on the 8.4.77 update. Thanks Spotify!

 

Thanks in advance!

Hey all,

 

Spotify version 8.4.77 has been rolled out and this should have resolved this issue. Try to do a quick reinstallation to be on the safe side, instructions on how to do this can be found here.

 

Have a nice day!

Comments
Spotrecon

Same Here on Samsung Galaxy S7  running Android 8.0.0

Tryed to reboot the phone, delete the Cache, reinstall the App.

Nothing helped.

adrianng930

you r definitely not the only one, i thought it was because i updated to pie, but apparently that is not the case after read this. I think will can only wait for the next update to fix the problem. Is the icon colour a bit different too? or is it just me 

Iancredible23

Yeah. Thats the old icon.

Kiwino

The same here, always closing, no metters on wi-fi, data, baterry saving performance allow exclusion for spotify, cleared cache, reinstalled, still crashing 😞

Samsung s7edge Oreo 8.0

Please help

Zoltan1294

A new update seems to have been released and the app is back to normal, the interface and icon we were used to.

jonathang

SAME HERE - SO GLAD SPOTIFY IS SO FAST AT FIXING THIS - GOD IF i DIDNT HATE APPLE I WOULD GO THERE AND USE THEIR SERVICE.

A SOLUTION I TRIED (BUT I HATE THE FACT i HAVE TO DO IT) I START A TRACK THEN GO SWITCH OFF WIFI - LET THE SONG PLAY THEN TURN WIFI BACK ON (DONT TURN OFF THE AP) IT WORKS - UNTIL YOU STOP SPOTIFY AND START AGAIN.

LETS HOPE THE TECH GENIUS'S HERE ACTUALLY DECIDE TO FIX IT

ravenmanco

Same problem on S60 android, after installing the spotify last version from the app store, it crash after 15 seconds or click on a song to play , here is the screenshot:

Screenshot.png

DJ_Noah

I don't see an update for the app in the Play Store at the moment. But maybe it'll roll out slowly. I dont't really know. Hopefully I'll get that update soon.

Spotrecon
Same thing here, looks like a rollback to the old version. But still I have to deal with frequent crashes. I tried rebooting and reinstalling, but again I didn't help. X( @Spotify: Stay on it to create a stable version again.
JKrisz

Same issue here. Using Galaxy S8, Android 8.0.0. Reboot, re-install - did not solve the issue.