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App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We're happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.

 

If you're still having trouble, you can post a new thread in the relevant Help board here.

 

Cheers 🤘

Comments
Yordan
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We're happy to announce that this should now be fixed for everyone - just make sure you're running the latest version of Spotify.

 

If you're still having trouble, you can post a new thread in the relevant Help board here.

 

Cheers 🤘