App crashing for iOS free users when trying to connect to Bluetooth

[Yordan]

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

[EmilyMcQ]

I’m having the same issue on iOS15. It’s frustrating.

[giovaas]

Plan

Premium

Country

Italy

Device

iPhone 13 Pro

Operating System

iOS 16.5.1

Spotify: 8.8.50.456

My Question or Issue

It’s the third time that i try to listen to Bruddanem by JID entirely and I can’t because Spotify crashes every time. 

I am exhausted with the bugs in this application and the changes for the worse that you make. Before a few updates ago I had the beautiful graphics of the new player and now the old one is back, which I honestly think is awful even compared to other streaming services. Also when you make new changes I don't know why they go away after a few updates, apart from the fact that to me the new features take forever to arrive compared to my friends.
I love music and I hate when I'm unable to listen to it because of these stupid problems.

I'm seriously thinking about switching to apple music, because I can't take it anymore.

Sorry for the outburst, but I have been seeing these things for years and now I’m at the limit, really.

[fixcz]

Same thing here. Spotify for iOS 8.8.50.456 keeps crashing (closing itself) when you try to tap on anything on the player screen.

[JackOoS]

Hi all,

Since yesterday, I am experiencing instant crashes while playing/displaying podcats (audio & video, even if I mainly listen to audio podcasts) :

• it's alright if I just click on a podcast (play) and I do not touch anything else,
• Indeed if I try to display the current podcast playing (see the thumbnail or more info of it - so I can't see the queuing list, or turn +/-15sec...), Spotify instantly crashes.
• Nevertheless, theses issues do not appear if I listen to music.

So far:

• I've done several clean reinstalls of the app (https://community.spotify.com/t5/FAQs/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485),
• I've also checked the phone's battery settings according to https://community.spotify.com/t5/Android/Spotify-crashes-after-choosing-podcast/td-p/5172683
• I've also tried to download podcasts on my phone and tried to set a queuing list but it still crashes.
• I've still lot of storage on my phone (>50Go).

But the issue is still on...

Have you ever experienced it?

What should I do?

Thanks in advance for your help and time.

Kind regards,

Jacko

---

Plan

Premium

Country

France/Belgium

Device

iPhone7

Operating System

iOS 15.7.5 / Spotify:8.8.50.456

[giovaas]

I haven't done extensive testing yet, but in my case it always crashes when I'm listening without being in the app (with the screen off or when I’m on other apps). The crash is random, but still happens within a few minutes

[fixcz]

In my case it’s playing until I touch it. But I use Spotify mainly to listen to podcasts. So in your case, there may be another glitch in action when changing tracks. Songs are changing more often, so if there is a bug which does appear every time it changes track, it will appear more often when you listen to songs than with podcasts.

In my case it doesn’t crash during playing a track until I touch the player.

TLDR: I think we can assume, while it’s originating from one version, it will be the same problem or problem with the same origin, but I don’t know if anybody from Spotify reads this forum.

In case there is anybody from Spotify to get this info to developers, I enclose more specs:

iPhone 13 Pro

iOS version: 15.5

Spotify 8.8.50.456

[giovaas]

Usually there are some in the community who read the topics and reply. However in my case the problem does not happen to me when I change tracks but during playback and it’s stressful, but I think it is the same with podcasts

[mxmgvn]

same problem with ios 14.3 on an iphone XR

[alissa8]

Plan

Premium

Country

Switzerland

Device

iPhone 13

Operating System

iOS 16.5.1

My Question or Issue

My spotify keeps crashing whenever I listen to a song and am doing something on another app. It’s been like this for a few days. When I go to open the app after it crashes it just goes back to the beginning of the song. I don’t know what is going on. 

[Dani05]

Having the exact same issue. Tried clean installs too. Hoping the tech people get to this