App freezes and crashes when moving items in the song queue

Submitted by evansimk 3 weeks ago

Plan

Premium

Country

USA

 

Device

iPhone XS, iPad Air 2

Operating System

iOS 12.1.3

 

My Question or Issue

when trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash all together. This has been occurring at least a week and has persisted up through the most recent app update and since before the most recent iOS update. 

 I tried uploading a screen recording to show the odd animation behavior that occurs but I am unable to upload it from my phone due to it not being an MP4 file  

BEB35C40-F389-4158-865E-326E48B6FA47.png

Hey folks, 

 

Thanks for letting us know about this. We've let the right folks know and will get back as soon as we have updates. 

 

In the meantime, and if you haven't already, reinstall the app, and if the issue persists, add a +Vote and comment the following:

  • Spotify version
  • Device and OS
  • A screenshot (or video)

Thanks!

See more ideas labeled with:
Status: Under investigation

Related Issues

Comments
evansimk
evansimk
Casual Listener
3 weeks ago

Attaching a video 

Allove79
Allove79
Regular
3 weeks ago

1AFF083A-C050-4CA4-A65B-592485F27899.png

 

Loxer
Rock Star 14
Rock Star 14
3 weeks ago

Same here, iOS 12.1.3 and Spotify version 8.4.91 :)

Jemi
Moderator
Moderator
3 weeks ago
Status changed to: Under investigation

Hey folks, 

 

Thanks for letting us know about this. We've let the right folks know and will get back as soon as we have updates. 

 

In the meantime, and if you haven't already, reinstall the app, and if the issue persists, add a +Vote and comment the following:

  • Spotify version
  • Device and OS
  • A screenshot (or video)

Thanks!

evansimk
evansimk
Casual Listener
2 weeks ago

I deleted and reinstalled the app on my iPad (iOS 12.1.3) and I’m still having the same issue. spotify version 8.4.91

E53379BC-B4EE-412B-A87D-9E1C07A0252B.png

Katerina
Moderator
Moderator
Wednesday

Hey there @evansimk, @Loxer and @Allove79,

 

There's currently a newer version of the app available for iOS devices. Just to confirm, could you make sure that your app is updated on that version and let us know if the issue persists for you after that? 

 

If it does, please let us know the version you end up updating to and, if you haven't already, your device and its OS version.

 

We'll make sure to pass this on to the right folks :)

Loxer
Rock Star 14
Rock Star 14
Wednesday

Thank @Katerina!

 

Its fixed on my end :)

Neesons
Neesons
Newbie
Wednesday

Same problem here! 

 

iOS version: 12.1.3

Spotify version: 8.4.92.1055

Phone: iPhone 6S

 

Issue only happens when I am dragging a song up to the top of the screen, it sort of jumps back and forth and but eventually makes it. A solution I’ve found is to just move the song to the top of the list on screen, scroll up, and then keep doing the same until it’s at the top of my queue. I’ve tried restarting, reinstalling, and I have the latest version of the software.