App runs when headphones/speakers are disconnected (Android)

Hey everyone!

 

Thanks for your reports. 

 

It appears that the the app is continuing to run rather than pause when any headphones or speakers are disconnected for our Android users. This may be causing a spike in battery usage.

 

If you're having the same issue, make sure to click +VOTE to stay updated.

 

You can also try these to see if that helps:

  • Reinstall the app by following the steps here.
  • Made sure that the app is not running on the background

Hey everyone,

 

We've seen some of you report that you're also seeing a battery usage spike. We've passed this on to the right folks and they're looking into this.

 

Further, please make sure you are running the most recent version and let us know if the issue still persists.

 

If it does, make sure to click the +VOTE button and include the following in a comment:

  • Device
  • OS version
  • Spotify version

We'll let you know as soon as we have any updates.

 

Thanks for bearing with us :)

Related Issues

Comments
StringyMCFC
Newbie

Plan

Premium

Country

UK

 

Device

Google Pixel 2

Operating System

Android Pie

 

My Question or Issue

Since upgrading to Android Pie I have had excessive battery drain from Spotify. At the same time, whenever Spotify is active, it appears as though it is constantly pinging Google Play Services as the usage (under battery stats) for Google Play Services is *exactly* the same amount of time as Spotify (plus maybe one or two minutes extra for use prior to using Spotify). 

 

I have deleted Spotify cache, fully deleted and reinstalled Spotify, checked settings and even done a factory reset of my device and the problem still remains.

 

Any advice or support would be appreciated. Happy to provide any screenshots or further info if required to get this resolved.


Thank you.

AboveSnoupi
Newbie

Same problem here too. Got a Pixel 2 XL.

Screenshot_20180828-192337.png
314159265359
Newbie

same on google pixel - android pie

 

 

Screenshot_20180904-191617.png
11125793079
Newbie

Same problem on my pixel 1.st gen, start with android pie update.

Screenshot_20180920-225601.png
Moderator
Moderator
Status changed to: Under investigation

Hey folks! 

 

If you're on the latest version of the app and the same issue occurs, make sure to hit the +VOTE button to stay updated.

 

We've passed this on to our tech folks and they're looking into this currently.

 

If you want, you can also leave a comment below with the following info:

  • Device
  • Device OS version
  • Spotify version

Thanks for bearing with us!

benspo
Music Fan

This resurfaced for me yesterday, had been ok following the update but something still isn't right. Getting very fed up here.

CornJube
Newbie

Same here too, Pixel 2 XL

Screenshot_20181008-225400.png
Moderator
Moderator
Status changed to: Under investigation

Hey all!

 

We've released version 8.4.74 for Android yesterday.

 

Could you make sure you are running the most recent version and let us know if the issue still persists? If it does, please send over the following:

 

  • Your device
  • Exact OS version
  • Spotify version

Have a nice day!

StringyMCFC
Newbie

Is there any way of getting this escalated or to get a response from Spotify? This is obviously a problem given the number of people experiencing issues. There is NO reason I can think of for Spotify needing to ping Google Play Services constantly whilst it is in use. No other app does this and there is no need to do it.

 

Seriously considering leaving Spotify over this as battery drain like this is a real deal breaker.

erinshipley
Casual Listener

Hi! @StringyMCFC, hope you're doing well. 

 

I myself have an Apple product, so I don't know a whole lot about Pixel phones, but I'm happy to help!

 

This seems like a common problem with Pixels. Maybe it's just something with Google phones?

You could also try closing the app whenever you're not using it , and use of data might cause the app to drain extra battery ; do you have premium?

Also, perhaps your phone is in need of a new inner battery? It might be unlikely since the Pixel 2 is a relatively new model, but there's always a chance. 

 

Again, these are just suggestions to help you save power. I hope they're helpful!