(Apple TV) TvOS 14 Multiple Audio Output not working

[elrafar]

Plan

Premium

Country Brazil

Device

Apple TV 4K 32GB

Operating System

TvOS 14 Beta 2

Spotify 1.10.32

Hello spotify people. 

I´m beta testing TvOS 14 betas 1 and 2 for another aplications and realized that on spotify, when i try to select multiple audio outputs with airplay, the sound only comes out on one destination. 

I have the apple tv pluged directly on my tv, and multiple airplay targets, speakers, airport express and other apple tv, selecting more than one target, only one, the last selected plays audio.

I have tryed  the same configuration with another apps like, youtube, twitch, movies and apple music and everything works fine. On TvOS 13 everything worked just fine also. 

I know is everything beta, but i wanted to report so you guys can make your magic, and everything will be ok for the release on september

Thanks in advance

PS. If you need a beta tester! 🙂

[spotmik]

Still not fixed. 

tvOS 14.3 (no updates available)

Spotify 1.16.3 (no updates available)

ping @Ivan @Xenia @Mihail @Katerina 

[_Chriscast]

Any news on this issue guys? None of the suggested solutions have worked, no resets, no reinstalling, no new networks, nothing.  This issues is not resolved at all.  Still trying to stream on my Apple TV 4K without any success.  

[Peter]

Hey folks,

Thanks for following up on this - sorry to hear this still isn't working for you after implementing the fix.

In order to continue with the investigation, we'll need to know the exact steps for the issue you're experiencing. This will allow us to try and reproduce the issue so that we can see what's happening.

We'd also like to ask for the following info if you haven't provided it already:

• Apple TV model and tvOS version
• Spotify version on Apple TV
• devices part of your audio setup

Thanks!

[PehrJ]

@Peter 

Apple TV 4K  - tvOS 14.3 (latest)

AirPort Express 7.8 (latest)
Spotify ver. 1.16.3 (latest) 

Airplay to multiple devices from Apple TV 4K works from other apps but not from the Spotify app on Apple TV. 

I can choose either local audio through Apple TV or AirPort Express, but not both.

[chris_tian]

Any update?

I still can‘t use HDMI+Airplay output on ATV with Spotify (while all other apps can!).

I start to get annoyed by Spotify support and development/bug fixing.

[JoeH76]

Start to get annoyed? This hasn’t worked since September so I’m beyond
annoyed!

[Elena]

Hey @JoeH76 and @chris_tian,

We're sorry to hear that you still have trouble with this and our teams are looking into it.

Could you provide us with all the info what we ask for in the status update:

• Apple TV model and tvOS version
• Spotify version on Apple TV
• devices part of your audio setup

It would be very helpful for the further investigation.

Thanks!

[JoeH76]

Apple TV model: 4th Gen HD


tvOS version: 14.4


Spotify version on Apple TV: 1.17.7


devices part of your audio setup: Sonos One and Sonos Move via Airplay,
Denon AV Receiver via HDMI, another 4th Gen HD Apple TV via Airplay

This issue is not isolated to the Spotify app. The exact same issue is also
occurring with the Pandora app on Apple TV. I’ve previously mentioned this
on the forum. Maybe this will be helpful and you can consult with Pandora
and Apple development teams on this issue.

[Spencer269]

Hello everyone! I too had this problem and fixed it.

When you are on the airplay selection area on the Apple TV (hold down the tv icon on remote & a small menu opens up, scroll down to the airplay icon), change between tv speakers and the HomePod and eventually it starts to play. 
For me I first had the pod selected and no sound coming then I also selected tv speakers and it automatically switched to the pod and started playing. Might not work for everyone, but okay around with it and it might just work for you!

[Mario]

Hey folks, 

Thanks for reporting this issue to us.

We keep passing your info on to the relevant team, who are currently looking into it.

While we're investigating, it'd be great to try the workaround posted by @Spencer269.

Keep posting the following info if you haven't already. It's essential so we can keep investigating:

• Apple TV model and tvOS version
• Spotify version on Apple TV
• devices part of your audio setup

If you just discovered this page and are experiencing the same issue, make sure to post the info mentioned above and click +VOTE to Subscribe to the thread. This way, you'll be notified of every developments.

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.