Apple Watch: Spotify Complication - not showing 'now playing'

After installing the new apple watch spotify app, I noticed the complication does not update. It just shows dashed lines, regardless of watch face.

 

i have tried (on both) rebooting, reinstalling, uninstalling -> rebooting -> reinstalling.

 

No luck. Am I the only one noticing this issue?

 

Plan

Premium

Country

 USA

Device

iPhone X

Operating System

iOS 12.1.1

 

My Question or Issue

 

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Hey everyone,

 

Thanks for bearing with us!

 

We've passed on your reports and our developers are currently looking into this. 

 

In the meanwhile, we'd recommend enabling automatic updates on your devices to make sure you're on the latest version available.

 

We'll let you know as soon as we have any updates regarding this.

Related Issues

Comments
Laz91
Casual Listener

Plan

Premium

Country

Australia

Device

Apple Watch Series 4 & iPhone X

Operating System

watchOS 5.1.1 & iOS 12.1

 

Bug Report

Just downloaded the Apple Watch Spotify app (finally) and have found what appears to be a bug. When Spotify is set as the corner complication on the Apple Watch Series 4, the time remaining in the song/name isn’t displayed. Just appears as the Spotify logo with —— below it.

 

Also offline streaming support and support for the larger 44mm screen would be fantastic but that’s a pipe dream for now.

Laz91
Casual Listener

Screenshot addedApple Watch Series 4 Complication Bug.jpg

 

 

 

Apple Watch Series 4 Complication Bug.jpg
Graham714
Casual Listener

< moderator edit >

Stivonix
Newbie

Same here... Apple Watch Series 4 44mm/iPhone X... Any Solutions?

Rising Star 11 iustinr
Rising Star 11

Hi,


I got the Apple Watch Series 3 in April, and just recently downloaded the spotify app.

Whenever spotify is playling off your phone, it should show this info on your Apple Watch when you open it.

 

You can access the spotify app from the Apple Watch 'desktop', press the round button, and look for the spotify symbol.

 

Maybe some more troubleshooting will help, such as checking the Apple Watch app on your iPhone and seeing if it's downloaded correctly. Also, make sure both your iPhone and Apple watch have at least IOS 12 / Watch OSX 5 or 5.1.

 

Hope this helped a little, if not, please specify in more detail what's happening exactly, and i'll try to lend a hand.

 

Have a nice evening.

< edited >

BawkMcGraw
Casual Listener

I appreciate the response but feel it’s a little out of place. The pictures I posted are screen shots from my watch. The dashed lines are the complication on the watch face (or watch desktop as you put it.) and the other one is of actual spotify app on the watch.

 

i’m not really sure what more I can add, other than when music is playing and I can see the song name IN the watch spotify app, it does not update on the watch face. It’s just dashed lines.

 

if there’s a detail I’m leaving out in specific, let me know

Rising Star 11 iustinr
Rising Star 11
Sound weird, I will look into it and let you know
BawkMcGraw
Casual Listener

I thought I was the only one! I also have this problem.

 

iOS 12.1.1 WatchOS 5.1.1 Series 4

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BawkMcGraw
Casual Listener

Just letting you know, I found another thread with several people, same issue. Should probably spread this around so Spotify knows it’s a bug.

 

https://community.spotify.com/t5/iOS-iPhone-iPad/Apple-Watch-Series-4-Complication-Bug/m-p/4607643/h...

Moderator
Moderator
Status changed to: Need more info

Hello all,

 

We're receiving reports that the Apple Watch does not display Spotify how it's supposed to.

 

We'd like to investigate further and to do this we need the following:

 

  • Which iOS device you are using
  • And it's iOS version
  • Watch model
  • WatchOS version
  • Spotify version

To gather enough examples for us to find out what is going on, we need all 5 above mentioned things.

 

Looking forward to your reply and have a nice day!