Apple Watch: Spotify Complication - not showing 'now playing'

After installing the new apple watch spotify app, I noticed the complication does not update. It just shows dashed lines, regardless of watch face.

 

i have tried (on both) rebooting, reinstalling, uninstalling -> rebooting -> reinstalling.

 

No luck. Am I the only one noticing this issue?

 

Plan

Premium

Country

 USA

Device

iPhone X

Operating System

iOS 12.1.1

 

My Question or Issue

 

C999D6CD-38B5-417B-AF51-DDCCEF7E0A3A.png
2B7151F9-3A41-49BA-B659-789EE9F79E96.png

Hey there everyone,

 

This should be now fixed in the latest version of the iOS app available.  

 

We'd recommend updating the app. If you're still having troubles, please make sure to perform a quick reinstall to make sure you're on that latest version available.

 

Thanks!

Comments
BawkMcGraw
Casual Listener

Just letting you know, I found another thread with several people, same issue. Should probably spread this around so Spotify knows it’s a bug.

 

https://community.spotify.com/t5/iOS-iPhone-iPad/Apple-Watch-Series-4-Complication-Bug/m-p/4607643/h...

Moderator
Moderator
Status changed to: Need more info

Hello all,

 

We're receiving reports that the Apple Watch does not display Spotify how it's supposed to.

 

We'd like to investigate further and to do this we need the following:

 

  • Which iOS device you are using
  • And it's iOS version
  • Watch model
  • WatchOS version
  • Spotify version

To gather enough examples for us to find out what is going on, we need all 5 above mentioned things.

 

Looking forward to your reply and have a nice day!

user-removed
Not applicable

Same issue here:

  • iPhone XS 64GB
  • iOS 12.1
  • Apple Watch Series 4 - 44mm
  • WatchOS 5.1.1
  • Spotify 8.4.79
BawkMcGraw
Casual Listener

iPhone X Grey

iOS 12.1.1 (16C5050a)

Apple Watch Series 4 grey 44mm

WatchOS 5.1.1 (16R600)

Spotify 8.4.79.933

Moderator
Moderator

Hey @Stivonix and @Graham714,

 

Could you please send us over a bit more info so we can further investigate?

 

We need the following 5 things in total:

 

 

  • Which iOS device you are using
  • And it's iOS version
  • Watch model
  • WatchOS version
  • Spotify version

Thanks and have a nice day!

 

Stivonix
Newbie

iPhone X Spacegrey

iOS 12.1.1 

Apple Watch Series 4 Spacegrey 44mm

WatchOS 5.1.1 

Spotify 8.4.79.933

Moderator
Moderator
Status changed to: Under investigation

Hello all,

 

We're receiving reports that the Apple Watch does not display Spotify how it's supposed to.

 

We'd like to investigate further and to do this we need the following:

 

  • Which iOS device you are using
  • And it's iOS version
  • Watch model
  • WatchOS version
  • Spotify version

Looking forward to your reply and have a nice day!

iustinr
Composer
I am using an iPhone 8+ with IOS 12.1 and an Apple Watch 3 with WATCHOS 5.1
So far, I have not noticed anything out of the ordinary
BawkMcGraw
Casual Listener

Very interesting. So I guess the bug is limited to the series 4

peteist
Newbie

yup, seems to be a series 4 issue only

  • iPhone XS 64GB
  • iOS 12.1.1
  • Apple Watch Series 4 - 44mm
  • WatchOS 5.1.2
  • Spotify 8.4.79.933