Application do not use full screen for Xiaomi A2 lite phone

Plan

Premium

Country

 Poland

Device

Xiaomi mi a2 lite

Operating System

8.1.0

 

My Question or Issue

 On my brand new phone Spotify don't use full screen. There is a black bar above the play Button. Please look at attached screenshot. 

 

Screenshot_20180811-140407.png

Hey folks,

 

Thanks for bearing with us so far.

 

This should be now fixed.

 

If you're seeing this, please make sure that you're on the latest version of the app available by perfoming a quick reinstall of the app on your device. 

 

Should the issue occur after that, feel free to leave a comment and we'll be happy to take another look.

 

Have a lovely day!

Comments
Rock Star 16
Rock Star 16

Hey @redxml, welcome to the Community.


Hope you are doing great!

 

Thanks for taking time to write this.

Could you please re-try to attach the screenshot?

 

Thanks! :)

redxml
Casual Listener

I was convinced that screenshot is already attached. Sorry about that. Now I hope it help understand my problem. 

Rock Star 16
Rock Star 16

Hey @redxml,

 

Thanks for letting me know.

 

Rock Star 16
Rock Star 16

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

forastero
Newbie

I'm having the same problem with the same device, I restarted the device and reinstalled spotify cleanly twice

Spotify version is 8.4.66.733

Android version is 8.1.0

redxml
Casual Listener

I made a clean install (with removing all data), installed it once again and problem still occurs.

Android Version: 8.1.0

Spotify Version: 8.4.66.733 armv7

 

Maybe it's related to screen resolution which is 1080x2280?

forastero
Newbie

Hey man after some research I found out that iPhone x had the same issue, it has a resolution of 1125x2436 and they just had to update it so it used the whole screen.

 

So spotify needs to update the app for this phone and it's not a random chinese phone so it will get it soon, or at least I hope so. And by soon I mean a month :/

 

In the attachments u can see the iPhone X spotify before and after it got updated

 

 

ihpoe.png
Screenshot_7.png
juliano_souza17
Newbie

I also own the same phone and I have the exact same problem. Would like a fix soon.

Moderator
Moderator

Hey @juliano_souza17.

 

Thanks for reaching out on the Community :)

 

Could you let us know which phone you are experiencing this on, as well as the Spotify version and your OS version?

 

That would be great - thanks! 

Best,

 

P

juliano_souza17
Newbie

Hello Pete,

 

Phone is Xiaomi Mi A2 Lite.

 

OS Version: 8.1.0

Spotify Version: 8.4.70.666 armV7

 

Regards,