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Artist keeps automatically becoming blocked even after unblocking

Plan

Premium

Country

UK

Device

Samsung Galaxy 9

Operating System

Android

 

My Question or Issue

Hi all, 

 

For some reason an artist I like keeps becoming blocked (the "do not play this artist" feature) automatically. It happened about a week ago, I thought I must have turned this feature on by accident so turned it off and was able to play the songs again. But now every time I restart the app from my phone/just after a certain period of listening that artist gets blocked again and I have to unblock. Very frustrating and time-consuming.

 

I have tried uninstalling and reinstalling, logging out and in etc.

 

Pretty sure this is a bug, any one else experienced similar?

 

Hey folks,

 

Thanks for your updates and for your patience while we looked into this issue. We can now confirm that this should be fixed for everyone!

 

Make sure your app is updated to the latest version. If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
matteoooo
Visitor

Hi, 

for error I blocked an artist on my phone.

Now I tray to unblock this artist but doesn't work.

When I return to the artist this is blocked again.

There are another things to do for unblock the artist?

 

Thanks 

Billy-J
Rock Star 24
Rock Star 24

Hey @matteoooo, thanks for reaching out to the Community!

 

Help's here!

Could you try a clean reinstall of the app? Once you've done that, go to Your Library > Scroll to Hidden > Select the artist you want to Unhide/Unblock and tap 🚫

 

Let me know how you get on!

matteoooo
Visitor

Hi!

unfortunately it still doesn't work.

I reinstalled the app but the artist is still blocked.

When i unblock it i can listen music but if i close the app and entry again the artist is blocked.

 

Billy-J
Rock Star 24
Rock Star 24

Hey @matteoooo,

 

Can you enable show unplayable tracks? Once you do that, log out everywhere and let me know if that makes a difference.

 

 

You can also follow the steps here to clear the app's cache as that can interfere with the ability for Unblocking artists to be temporary.

 

Let me know how this goes!

Ivan
Moderator
Moderator

Hey there @rwan1995,

 

Welcome to the Community!

 

Make sure you've performed a clean reinstall of the app instead of a regular one to remove any cache files which could be causing this. You can check this article out for tips on how to run the clean reinstall.

 

If that doesn't do the trick, try enabling the show unplayable tracks option. 

 

You can also try to unhide the artist from your Library by following the steps below:

 

  1. Open the Spotify app on your phone. 
  2. Go to Your Library icon_library.png
  3. Go to Artists.
  4. Scroll all the way down. 
  5. Tap icon_no.png Hidden
  6. Look for the artist and unblock them. 

 

Let us know how you get on! We'll be here in case you need any further help with this.

leb13
Newbie

Plan

Premium

Country
USA

Device

Google pixel 3 XL

Operating System
Android 10

 

My Question or Issue

Hello,
I am having a lot of issues right now with the "hidden artist" feature because no matter what, everytime I undo the "don't play this" button, I can't seem to keep it permanently. The artist is featured on a song I like and because I hid them, I can't play the song at all and I have to keep manually going back to unhide them. Is this some kind of bug or does hiding an artist mean you will never ever be able to undo it?

Thanks. 

Joel-M
Composer
Hi @leb13,

Welcome and Thank you for reaching out to the Community. Can you send me a screenshot of your issue? I would appreciate it. Thanks.
Alex
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you are experiencing this, we'd recommend trying a clean reinstall of the app on your device by following the steps here. It's also a good idea to check for available device software update or try with another network if possible.

 

If you’re still experiencing this issue after trying the steps from above, make sure to click +VOTE.

 

Could you also make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • Country

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

 

Stay awesome!

Diana0997
Visitor

Plan

Premium

Country
Republic of Moldova

Device

Samsung Galaxy A7

Operating System
Android 10

My Question or Issue

Hello,

Every time I enter the application I have an artist who is always on the list of hidden artists and I need to allow to play his music. I have to do the same steps every time I start the application.How can I solve the problem? I tried all the mentioned steps. It did't work.

Ifrit1994
Casual Listener

My Question or Issue

Hi, i have the same problem. I accidentally block an artist (AC DC) on android app, and now i can't listen to them on pc. I tried to unlock them on the app, but when i reopen the app they are still blocked.

I also reinstall the app following the guide but didn't work.

Plan

Premium (student)

Country

Italy

Device

Mi 9 lite

Operating System

Android 10 

Spotify version

8.5.70.868