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Artist pages not loading on desktop

Hey folks,

We're receiving some reports about artist pages not loading on Desktop and Web Player. This is currently being investigated by the internal teams. 

 

We appreciate your patience and cooperation. 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app and browser are updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

Comments
iZpixl5

 

Artist pages not loading on the PC web, same thing on another browser and different artists, podcasts and albums load fine. On the android app nothing has loaded for months.

 

iZpixl5_0-1667928106082.png

 

ShronkyKong

It doesn't load on the Web Player either.

ShronkyKong

I have info for you. All playlists load, the queue doesn't load and all podcasts load. The profile page doesn't load either. I think it is only the artists pages that don't load.

OscarDC
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We've passed your info on to the relevant team and they have already rolled out a fix for this issue, so it should be working by now.

 

If you still have this issue, we'd recommend clearing the cache of your browser/app and try again.

 

In case you're still having the issue, make sure to provide us with the following info, if you haven't already:

 

  • Device + OS version
  • Exact Spotify version

 

We'll be on the lookout

ShronkyKong

@OscarDC I am on Google ChromeOS version 103.0.5060.132. I don't know how to figure out my exact spotify version.

DebraClark

Thank you so much for that prompt fix!  All works nicely now!

OscarDC
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone! Just make sure your app and browser are updated to the latest version.

 

If you're still having trouble, make sure to post a new thread in the relevant help board here.

 

Thanks!

paradoxrock

This issue still seems to be active. Blank white page that seems to be loading but never loads when I log in. Cleared cookies on Firefox, Chrome, browsers all up to date, other websites load no prob so doesn't seem to be internet connection, same issue. Any advice appreciated.