Announcements

Audio Glitches During Crossfade on iPad

Status: Fixed

Plan

Premium

Country

USA

Device

iPad Air 3

Operating System

iOS 14.0.1

Spotify Version

8.6.6.1099

 

As of yesterday, I have been noticing audio glitches during crossfading.  It’s something like a pop or a click, and it always happens either at the very beginning of the crossfade or at the very end of the crossfade.  It can be especially loud after a song that is over ten minutes long.  This is a very annoying glitch and it takes away the enjoyment of listening to music on Spotify somewhat.

 

I appreciate you fixing it.

 

Hey there folks,

 

Thanks for your patience and reports!

 

Our teams have done their magic backstage and this should be fixed.

 

Make sure to try reinstalling the app thoroughly if you're having troubles. If it persists, make sure to let us know in the relevant Help board.

 

Have a lovely day 🙂

Comments
mbug90

It’s only happening on ios.  I have no other ios devices that I can use besides my current iPad.

 

I have no other Spotify accounts to log into and I don’t know of any family members who also use Spotify.  But, I’m certain the issue will persist no matter what account is used.

mbug90

When are you going to fix this issue?!  I still find these audio artifacts very annoying!

Ver

Hey @mbug90,

 

Thanks for getting back to us 🙂

 

It's a good idea to click here and create a new account and to try with the new account. That way we can check if it's an account-related issue. Are there any changes?

 

We'd suggest you also try changing the Crossfade time to see if the issue persists.

 

Keep us in the loop! We'll be right here if you have any further questions.

mbug90

Just tried a different account.  The glitches are still there.

 

Also tried different crossfade times.  The glitches are still there.

 

This is clearly an issue with the latest version of your iOS app.

mbug90

bump

Alex

Hey there @mbug90,

 

Thanks for going through this troubleshooting process with us.

 

We need to check all possible solutions on issues like this before we can report them.

 

Can you also check if it's happening when you play the sound directly from your iPad, and not using some sort of headphones/speakers.

 

We'll be on the lookout for your reply.

mbug90

Yes, it also happens when playing sound directly from my iPad.

Alex
Status changed to: Need more info

Hey folks,


Thanks for reporting this to us.


We’re receiving reports that Crossfade is producing glitches on iPad after the most recent update. 

 

First, we'd recommend trying a clean reinstall of the app on your device by following the steps here.

 

If after that you’re still having trouble with this, could you provide us with the following info:

  • device + OS version
  • exact Spotify version

Once we have that, we will pass it on to the relevant team, who will look further into it.

 

Thanks!

mbug90

iPad Air 3, iOS 14.4

Spotify 8.6.6.1099

swiftwind501

I’ve been noticing the same issue on my iPhone app. I use AirPods Pro to listen to Spotify, and it’s fairly noticeable. I’ve tried all the solutions given here, but nothing has worked.

 

Device type: iPhone 12 Pro
iOS version: 14.4

Spotify version: 8.6.6.1099

Env: prod