Auto Rotate to Landscape Stopped Working

[AuroraCelstine]

Plan

Premium

Country

US

Device

Samsung Galaxy S8

My Question or Issue

Starting this week, the app stopped auto rotating to landscape view on the current song page. On any other page, it works like normal and goes to landscape.

I have restarted my phone, reinstalled the app, and restarted again. No change.

[Krynin]

Same here on Lenovo Moto Z. Any Page rotate without problem Just not the main screen of player. 

We are paying for "Premium" which is **bleep** from few updates. Also hiding controlls (repeat) is anoying when driving with phone in landscape mode

[dan20719]

Same for me. I use spotify in the car and always have it in landscape mode. Ridiculous idea. Making Deezer more attractive every day !!  Cone on Spotify get your act together.

[dbongard]

Agree that it hides the Android software controls.

Mine also eventually crashes the whole screen and restarts if you just leave it playing on the black screen.

[Robbo1169]

I currently use a Samsung S9 on Android 8 in the UK and my landscape mode has also stopped working

I use it a lot whilst at work with my phone on a stand.

Why has it stopped working and is there a fix

[Suspectus]

Mine stopped as well on a Galaxy S9+. I used Spotify a lot on road trips and that is the reason I pay Premium. I mirror it on my car screen on landscape mode and controll the app with the cars multimedia buttons or touch screen.

If I cannot use this feature any more, the app is useless for me. Very bad idea.

In fact my phone crashes if I try to get to the playing screen when I disable autorotate and force it on landscape. Galaxy phone have this feature built in and now they crash with spotify.

Hope you solve it on the next update or I'm mooving to youtube.

[Suspectus]

With the last update, today (10/10/2018) everything is going back to normal. Thanks Spotify.

Edit: Stopped again!!! I swear it worked for a few times after the update but when I tryed in the car with the autorotate blocked and mirroring activated, didn't worked. 😞

[Robbo1169]

I had an update 16 hours ago in the UK. It still doesn't work

[dbongard]

Updated yesterday but noticed no change.

I don't wait for my phone to crash anymore.

Official Spotify Test Procedure:

1 launch Spotify

2 press on current song (to open the album art page and audio controls screen)

3 observe the typical frozen blacked out screen and lost Android buttons

4 rip the battery out and restart the phone

5 write an account of it on here where nobody from Spotify will ever reply

[Suspectus]

What I do when it frozes, is:

1. Lock the phone.

2. Tap the power button once to see the lock screen.

3. Slide the menu from the top.

4. Activate back autorotate.

5. Unlock the phone.

6. Now spotify should be able to autorotate and unfreeze.

At least on my Galaxy S9+ it works this way.

[Peter]

Hey folks,

Thanks for raising this issue with us on the Community!

Could those of you experiencing this issue make sure you have reset your device and performed a clean reinstall by following these steps?

Could you also try the workaround which @Suspectus suggested and let us know how it goes?

Thanks!