Autoplay not working for some users

[Joan]

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android devices.

[Joan]

Hi there @Ash87, @AfricanBaby,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• When did this start happening?
• Does this happen with any content (albums, playlists, etc.) that you try to play or only specific one(s)?
• The exact Spotify Versions you use.

With this information, we’d be happy to investigate.

Keep us posted.

[#3]

Diğer şarkıya geçme tuşuna basınca veya çalan şarkı bitince o çalan şarkı en başa geliyor ve duruyor bu yüzden hep aynı şarkıyı dinliyorum

[Zweiblattdorf]

This didn’t work for me 

[Joan]

Hi folks,

We would like to say that this issue has been reported to the appropriate tech teams and that it's being looked into and they're working on a fix. We cannot give any specific time frame about this at the moment, but rest assured that we will post any updates we have as soon as possible.

Cheers!

[humicroav]

Android 13
One Plus 9 Pro

I followed the instructions to reinstall the app, cleared my cache, tried a new account, and tried on another machine. Autoplay is turned on for my account and it worked as recently as last week.

When playing a song after searching, auto play does not work. It simply plays the song and does not play another song after that. I have scoured the forums for help and attempted all solutions yet nothing works.

[Joan]

Hey folks,

We're happy to inform that a fix has been deployed and internal testing is showing that the issue is no longer present. Please test this on your end and see if everything works. If any of you are still facing this behaviour, please provide us with the following info:

1. Device make and model
2. Exact OS version of the affected device(s)
3. Exact Spotify Version you use

If the issue persists, we'll gladly investigate further.

Cheers!

[#8]

the app no ​​longer creates a play queue when I search for a song in search

[AlejaR]

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!

[Ivelina]

Hi there,

Welcome to the Community! We hope you don't mind us responding in English as this is the official language of the forum.

Have you tried any troubleshooting steps so far and did you notice when the issue first started?

We recommend logging out > logging back in twice in a row. It sounds a bit odd, but helps re-sync the app and your account. It's also a good idea to make sure that you're running the newest available Spotify-version.

If the issue persist, let us know what device this is happening on and if it's the same on another device. 

We'll be on the lookout 🙂

[braylynch39]

Plan

Premium

Country

United States

Device

iPhone 14

My Question or Issue

I’ve been experiencing the same issue that was reported almost a week ago where the autoplay feature is turned on but not working. I’ve tried updating the app, turning the feature on and off, and restarting the app over the past several days since the new update was put out and the issue was marked as fixed, but it’s still a persistent problem for me. Is there anything else I can try to fix this issue?