BMW Connected Drive spotify shows up but does not play

Plan

Premium

Country

Belgium

Device

Nexus 6P

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

So I have a BWM 1 series for about a week now and was able to connect spotify without any problems until it stopped working once i got back in my car two days ago. It still shows up in my apps, and sometimes I can click it and continue to the next screen but it doesn't load any further than that. I also get a notification on my phone that it's connected.

 

The problem started when I used the spotify app on my computer and connected to Sonos. But I already changed it in the computer app so the music plays from my computer itself.

 

The funny thing is that it does play spotify from my phone connected via bluetooth, just not from the app that's in the list.

 

Any idea how I can fix this? Already tried to reinstall the app, open the spotify app through the connected drive app, and disconnect/reconnect my phone.

 

 

Hey there folks!

 

We've merged some threads regarding the issue with Spotify not working properly with BMW ConnectedDrive.

 

We also wanted to let you know that our developers are currently looking into this. 

 

If you're experiencing this issue, we'd recommend clicking +VOTE so you can stay up to speed. We'll let you know as soon as we've got any updates for you.

 

Thanks again for reporting this!

Related Issues

Comments
Asklepi-OS
Newbie

I asked my local BMW car dealer , they claim to have no knowledge of any problem . 😠

andrey85s
Newbie

Hi guys, this morning I got from Playstore an update of Spotify. So with this new release I can listen to spotify through the app on my iDrive6, but still the screen is blank and I can't control spotify via BMW. I'm really disappointed , is it working for you? I have a BMW Series 1.

ultraomnis
Newbie
Thank You for this hint. So we can avoid to install this update.
AshAlex34
Casual Listener

You should ask your local BMW dealer to show you how it works and then they will definitely know :)

Asklepi-OS
Newbie

ok , so now the local car dealer blames Spotify for it ... (getting angry)

 

Edit: It works if i install 8.4.78.530 on my Nexus 5x, any newer version will fail

dan1431
Newbie

I had to have my car in for service and I mentioned the issue to my Service Advisor, he said that unfortunantly Android is just not a priority for BMW and thus issues like this will occur.

 

He further said that he has heard other customer complain about it, but there is not anything he can do about such issues as BMW has not issued any sort of technical service bulletin nor any instructions how to fix said issues.

 

At the end of the day he said that issues such as Spotify integration are controlled at the corporate level and the dealers really do not have any input nor control of them. He said other customers have told him that BMW passes the buck to Spotify and it seems from talking with those customers Spotify is not moving quickly to fix the issue.

 

With that said, I heard back from a Spotify rep that now says Spotify is looking at the issue and asked me to please be patient.

 

The big problem and well it is endemic of the entire tech industry is that we the customer are just not that important in a sense. If we were a big business we would get better serivce, but as we just end users, we have to deal with a certain amount of opacity with situations like this. It would be a breath of fresh air if a company like Spotify said, hey we are aware of the issue and we hope to have the issue fixed within x amount of time, but please understand that due to unforseen circumstances that date may change or something like.

 

Instead, we the customer have to deal with different anwsers from differrent reps and the promise of it well get fixed.

marccarney
Newbie

BMW ConnectedDrive support finally came back to me, and have said that they've been in contact with Spotify, and that a fix should be delivered in the first quarter of the year.

dan1431
Newbie

While I am glad the BMW ConnectedDrive responded to you, they told me that issues such as this are are the app vendor's problem and that I should direct any concerns I have with them.

 

When I specifically raised this issue with BMW ConnectedDrive I was politely told to contact Spotify as the only remedy available to me.

PrinsMagnus
Gig Goer

Plan

Premium/Family

Country

Norway 

Device

Samsung Note 8 / 2018 BMW i3

Operating System

Android 8.0 / iDrive 6

 

My Question or Issue

It's still not possible to use the Spotify app in my BMW i3 with iDrive 6. The Spotify app show no information in iDrive and haven't for a couple of months now. At the same time I've recieved multiple Spotify updates on my phone.

 

I know there is a bad workaround where you have to download an APK from an untrusted source, but obviously I'm not going to to that on the same phone I use for work. 

 

The other solution is to use the standard bluetooth functionality, but then you have to use the phone to do everything but to skip to next or previous song. This is illegal in my country and you risk loosing your drivers license ...

 

Spotify, please prioritize this issue. 

Coobs9
Newbie

Still the same? I was hoping for the update to fix it...