[BUG][ANDROID]Storage usage reported incorrectly

[Joe]

Samsung Galaxy S7 Edge

Android 6.0.1

Spotify 6.2.0.1028armV7

Spotify reports that it is using internal storage even when the cache is stored on external SD card. Reinstalling Spotify does not help. Note that this  bug does not occur with any other apps which use external storage and it has been reported by users of non-samsung devices so it is neither an android nor a samsung bug.

https://community.spotify.com/t5/Android/Spotify-or-Android-Duplicate-Offline-storage-Internal-amp-S...

https://community.spotify.com/t5/Android/Offline-Data-stored-on-both-internal-and-SD-Card-Moto-G3/m-...

https://community.spotify.com/t5/Android/Spotify-Showing-as-Using-12GB-of-Internal-Storage-GS7/m-p/1...

Steps to reproduce:

• Select SD card as storage option in spotify settings.
• Download some music.
• Go to application manager and select spotify which will show only internal storage is used.
• Check folder sizes of the com.spotify.music folder on both internal and external storage to see that spotify is using mostly the external location.

On the basis that a picture is worth 1000 words...

Spotify storage settingsApp manager shows internalActual foder size - internalActual size - external

[MaryC1]

Hey @Joe, thanks for reaching out to the Spotify Community for help!

It seems that you might have a duplicate in the cache of your offline devices. Don't worry, just head here to remove them: https://www.spotify.com/account/offline-devices/. Once done, you'll need to reinstall the app and resync your tracks. Just follow these simple steps.

Let us know how you get on.

[Joe]

 Hey @MaryC1 thanks for replying. I actually did all that before I posted (not sure why a secondinstance of my phone appeared today though. Anyway I just did as you asked then downloaded a playlist to SD card.

Spotify shows it is using 168.5MB on SD card.

App Manager shows it is using 284MB of internal storage.

Actual cache sizes from file manager:

Internal - 31 B

External - 168 MB

So the error persists. I'm pretty sure that this is down to spotify incorrectly reporting to the android system. It's not critical, as far as I can tell, but is misleading.

[JuanSebastian]

Hi @Joe! Thanks for letting us know that. 

We know it's not convenient, but can you try formatting your SD card? After that, try reinstalling the app again.

Also, you can try using a different SD card to see if this helps.

Keep us posted. 

[MaryC1]

Hey @Joe,

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

Feel free to give us a shout if the issue persists.

[Bigmacofcville]

Hi @MaryC1,

I have the exact same issue with my galaxy s7 edge and have tried about everythink i can think of including all the steps mentioned above.  Was there any resolution to this?

[snicke]

I have exactly the same problem on Galaxy S7 Edge and I've tried your suggestions above to remove cache from offline devices, clear data, reinstall app, reboot etc. but it doesn't help. Of course we cannot format the SD card (have a lot of data there) to try to help solving your bug and it seems extremely unlikely to have anything to do with this problem (I'm a developer). 

So why is this issue marked as closed when it is still an open issue and a bug? You cannot close it just because an ordinary person, not hired by you, doesn't comment again when that person has posted an excellent issue description in the first place which should be more than enough for your developers to fix the bug. That error description is totally valid in my case also = identical error on my device and all others'. Open this issue up again and assign it to the next sprint backlog for the developers to solve! 

[Joe]

I agree with @snicke. I was totally disappointed with your responses and requests which were just getting silly - I could imagine being asked to try a different phone after trying a different SD card. It would take one of the team 5 minutes to confirm the bug exists. At least you could then confirm the bug and that it will be addressed in time.

[Zobo]

I have the same issue as above with my Samsung galaxy j5. Tried all the above steps a few times and they do not fix the bug. It's super annoying because I can't do anything with my phone requiring internal storage even though I know I have the space; I've had to give up and uninstall the Spotify app.

I too am very disappointed that this issue has been marked as "closed" by a member of the Spotify team when it has obviously not been resolved. 

[Zobo]

Removing duplicate post, soz

[pipedog]

I have this issue too, and as soon as I find another music app that let's me save offline  to sd without making my phone think my storage is full I will be cancelling my subscription.  I have uninstalled/re-installed spotify seven times this weekend, reformatted my sd card twice, and tried everything else suggested by Spotify support and forums online.  This is a very frustrating problem and I can't believe Spotify is willing to let subscribers walk away rather than address it. It seems that Google Play music will only let you save purchased (vs. subscription) songs to sd.  Does anyone know if this is correct?  I was ready to roll with Spotify as my main music app but not if it continues to hijack my phone's memory and Spotify continues to ignore the problem.