[BUG][Gear S3][Android 5.0.1] Spotify launches on the phone any time Gear S3 connects to the phone

Hello,

 

I'm writing this after Spotify Support asked me to do as there might be other people experiencing the same (or similar) problem.

 

I own a Samsung Galaxy S4 (Android version 5.0.1) and Samsung Gear S3 (Tizen version 3.0.0.1). Spotify is installed on both of my devices. I also use Spotify widget on my Gear S3, for easy access to the app.

 

The problem is when my watch connects to the phone, Spotify launches immediately on my phone. This also happens when I scroll (or turn the widget wheel?) between widgets on Gear S3, without interacting with the Spotify widget. This is becoming kind of annoying because I have to close Spotify before using my phone. I also need to charge my phone more frequently if I don't realize Spotify is launched on my phone. 

 

Keep in mind that this issue might be specific to Android version 5. After contacting Spotify Support, they asked me to try to recreate the problem on another phone, with an Android version higher than the previous one. I tried it using LG V20 (Android version 6, if I recall correctly now), and there was no problem at that time.

 

Thank you for reading!

 

Thanks for the info @emreorta.

 

We can confirm the tech team are looking into this. We'll let you know more once we have some news.

 

Stay tuned!

Status: Under investigation
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GamerJ
Regular

 Hey @ChrisC,

 

It was already diabled on my watch too.

Moderator
Moderator

Thanks for the heads up @emreorta & @GamerJ.

 

We can confirm this isn't expected behaviour. Have you reached out to Samsung about this too? 

 

Let us know!

emreorta
Music Lover

Hey @ChrisC,

 

Since I've never encountered similar problem with other apps, I thought this might be related to the app so I haven't reached out to Samsung.

GamerJ
Regular

Thanks for the answer @ChrisC.

Like @emreorta i haven't reached out to samsung yet because iam also never encountered that bug while using other apps.

Moderator
Moderator

Not a problem! With the info we have, we're currently unable to determine the root cause. 

 

@emreorta & @GamerJ - we'd recommend reaching out to Samsung for now to see if they're able to help. 

 

Keep us posted!