Banner Advertisement Freezing Player

This happened for the first time today. I was listening to music and noticed that I was completely unable to click anything in the Spotify window whenever the "Campus Key>>> Will You Win? Ends February 24th" banner ad shows up near the bottom of the window. Music continues to play, but the player is completely unresponsive.

 

I've attached a screenshot of the ad.

campus key.JPG

Awesome guys! 

 

@Lab392, we'll be here if anything goes sideways :) 

 

@Raivynne, we're glad everything's running fine. 

 

Give us a shout whenever you need help, we're here for you. 

Related Issues

Comments
Spotify
Spotify
Status changed to: Need more info

Hi @Lab392

 

Thanks for getting in touch with our Community. 

 

Just to check - what Spotify version are you rocking? Also, do you have the same issue with a different ad? 

 

We'll see what we can suggest.

Raivynne
Newbie

I am having the exact same problem with my Spotify, with the exact same ad and the exact same freezing issues. As far as I know, I have the current version. It makes me unable to click anywhere and even makes quitting the program very difficult, as it takes several minutes to respond. I can't use Spotify at all on my computer like this.

Maria_B
Roadie

Hey @Raivynne!

 

Thanks for bringing this to our attention. 

 

Give it a try reinstalling the app and see if you're still experiencing the same issue. Here's how.

 

You can also try using a different Spotify account.

 

Keep us posted :)
Raivynne
Newbie
I reinstalled Spotify as per the instructions, and so far it's running just
fine! I haven't seen that particular ad pop up again. I'll let you know if
the ad pops up again and how the program reacts. Thank you!
Lab392
Casual Listener

Thanks for the reply! I'm using client version 1.0.48.103.g15edf1ec. 

 

I haven't seen the ad since I reported it, so it has been smooth sailing. 

Spotify
Spotify
Status changed to: Fixed

Awesome guys! 

 

@Lab392, we'll be here if anything goes sideways :) 

 

@Raivynne, we're glad everything's running fine. 

 

Give us a shout whenever you need help, we're here for you. 

asmehta
Newbie

The same thing keeps happening to me with the same Campus Key Ad. I have deleted and reinstalled spotify and it has been happening for 24+ hours.

aklansek
Newbie

I am having the exact same issues over the past few days with the same ad. I have deleted and reinstalled spotify and the issue still exists. How can I report the ad or make it go away? besides the ad freezing the application its been fine.