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We've received reports of users seeing a black screen after launching the app on iOS mobile devices.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
iPad Mini 6
My Question or Issue
Hello,Every time I try to open Spotify on my iPad I am always greeted by an eternal Black Screen. I've tried to reinstall the app many times and also restarting my iPad but the problem still occurs. I've tried to change my Wi-Fi connections but it still won't work. Please help me because I depends so much on this app!
When I open the app all I can see just blank screen, I’ve tried reinstall the app and restart my phone but still can login to my account
i have similar problem
Premium Family Plan
(Iphone 13 pro)
I also try on iPhone 12 with IOS 15.5 version. After a fresh installation from AppStore, the Spotify apps only show a blank screen.
I have similar problem
have same problem as well
I have similar issue here on iphone 11 pro ios 15.6
12 mini with 15.6 have same problem
i have found the solution
open the spotify while your connectivity are off, preferably using airplane mode. it will force spotify to give warning, then put the connection on, voila it works.
Thank you for the solution. Its really helpfull and now my spotify is working. So thanks alot.
Our tech team is currently looking into the reasons for this behavior.
If you've uninstalled the app, restarted the device and installed the app again, but still see the black screen, add your vote to this thread, so we can get a clear view on the impact of this issue.
We'd also need the Spotify version you're currently using and the model and operating system version of the mobile device.
Thank you all!