Blank and clear window screen after windows update

Hey Y'all,

I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I mean.

The buttons to close the programm etc. still work, even they don't show. And the screen turns completely black when I click the maximize button. 

 

I've tried:

- Restart

- Reinstall (multiple times, even the offline installer)

- windows safe mode

- updating drivers

- Removing Drivers with Display Driver Uninstaller and installing the latest driver for my GPU (Geforce 710m)

- running command "%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background"

Capture1.JPG
Capture2.JPG

Hey folks, 

 

We haven't heard back from you in a while, so we're closing this one. Please make sure to have your apps up-to-date (reinstall if necessary).

 

If you're still experiencing this, feel free to start a new thread on the Help boards. 

 

Thanks!

lwpz
Newbie

Disabling Hardware Acceleration using Alt-V --> untick hardware acceleration, worked for me.

Related Issues

Comments
alankstiyo
Newbie

I have the same issue, even windows app has the same issue, no idea what happened

 

using intel hd520, so it's not related to our graphic card, it is something in windows

Fancyland
Regular

Yeah, I forgot to mention that I tried the windows store app too.

And I just tried just running integrated graphics, but no luck.

Panto
Newbie

Same problem here after updating windows 10. Worked fine before ?! Lenovo YOGA in my case...

LSW_BuleWhite
Newbie

I have the same issue,using surface pro 4

tyler_theobald
Newbie

I have the same issue.

I've tried the Spotify webiste's download and the Windows store download and neither work. I've tried a full reinstall and running in compatibility mode but still with no luck.

 

Fancyland
Regular

I was just continuing with my business as usual, when I accidently clicked on Spotify.

It prompted me to login, so it seems like it has been fixed. It must have updated or something.

alankstiyo
Newbie
not for me, still having the same issue
djellio60
Newbie

I have the same problem since updating to 1803.  I have a surface pro 4.  Tried both store and download from spotify :(

filthnfury
Regular

I have the exact same problem! Except it's with spotify and mailbird. Anyone have a fix yet?

SteamySteve
Casual Listener

I disabled hardware acceleration in the spotify menu (top-left menu > view > hardware acceleration) and it solved the problem immediately for me.