Blank and clear window screen after windows update

Submitted by Fancyland on ‎2018-05-07 03:36 AM

Hey Y'all,

I updated windows 4 days ago to version 1803, but my spotify fails to decently run. It shows a clear see through screen at startup and seems to keep whatever programm used to be in the background. I've attached 2 screenshots to show what I mean.

The buttons to close the programm etc. still work, even they don't show. And the screen turns completely black when I click the maximize button. 

 

I've tried:

- Restart

- Reinstall (multiple times, even the offline installer)

- windows safe mode

- updating drivers

- Removing Drivers with Display Driver Uninstaller and installing the latest driver for my GPU (Geforce 710m)

- running command "%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background"

Capture1.JPG
Capture2.JPG

Hey guys,

 

We noticed that for a few people it helped to disable Hardware Acceleration. Could anybody that is experiencing this issue try to do this? It might also help to:

 

  • Restarting the device
  • If a clean reinstall has been tried
  • If you’ve tried it in Windows Safe Mode
  • If the drivers need updating

 

If the app still does not work, please post the following:

 

  • What your device’s make / model is
  • What Windows software version the device is on
  • What app version you’re running

 

Be sure to click +VOTE at the top of this thread if you’re having this issue. Our team is still investigating this further.

 

Thanks!

Status: Under investigation
lwpz
lwpz
Newbie

‎2018-07-28 10:09

Disabling Hardware Acceleration using Alt-V --> untick hardware acceleration, worked for me.

Read more

Related Issues

Comments
alankstiyo
alankstiyo
Newbie
‎2018-05-07 04:07 AM

I have the same issue, even windows app has the same issue, no idea what happened

 

using intel hd520, so it's not related to our graphic card, it is something in windows

Fancyland
Fancyland
Regular
‎2018-05-07 04:09 AM

Yeah, I forgot to mention that I tried the windows store app too.

And I just tried just running integrated graphics, but no luck.

Panto
Panto
Newbie
‎2018-05-07 09:48 AM

Same problem here after updating windows 10. Worked fine before ?! Lenovo YOGA in my case...

LSW_BuleWhite
LSW_BuleWhite
Newbie
‎2018-05-07 09:49 AM

I have the same issue，using surface pro 4

tyler_theobald
tyler_theobald
Newbie
‎2018-05-07 09:55 AM

I have the same issue.

I've tried the Spotify webiste's download and the Windows store download and neither work. I've tried a full reinstall and running in compatibility mode but still with no luck.

 

Fancyland
Fancyland
Regular
‎2018-05-07 08:56 PM

I was just continuing with my business as usual, when I accidently clicked on Spotify.

It prompted me to login, so it seems like it has been fixed. It must have updated or something.

alankstiyo
alankstiyo
Newbie
‎2018-05-08 05:53 AM
not for me, still having the same issue
djellio60
djellio60
Newbie
‎2018-05-10 11:44 AM

I have the same problem since updating to 1803.  I have a surface pro 4.  Tried both store and download from spotify :(

filthnfury
filthnfury
Regular
‎2018-05-11 11:03 AM

I have the exact same problem! Except it's with spotify and mailbird. Anyone have a fix yet?

SteamySteve
SteamySteve
Casual Listener
‎2018-05-12 01:03 AM

I disabled hardware acceleration in the spotify menu (top-left menu > view > hardware acceleration) and it solved the problem immediately for me.