Bluetooth Controller in car doesnt skip tracks anymore

Hey,

 

i have a A2 Lite  with Android 9 and since i have the  mobile phone,

my BT Media controller on my steeling wheel cannot skip any tracks on my mobile , wich is connected to my carradio. Without beeing connected to my car, the BT controller works fine.

 

I´ve deleted the App Chace, reinstalled it, and Spotify has all permissions. 

Anyone else with this issue?

 

Hey folks,

 

Thanks for reporting this issue to us in the Community.

 

Could you provide us with the following info so that we can pass it on to the right team:

  • exact Spotify version
  • device + OS version
  • Does this occur when using a different device, or when you aren't using Bluetooth?

Thanks! We'll be looking out for your replies and we'll keep you posted as soon as we have any more info.

Comments
Moderator
Moderator
Status changed to: Need more info

Hey all,

 

We're seeing reports that the buttons to control playback in a car still aren't working.

 

In the meantime, we'd recommend trying the steps below to see if they do the trick:

  • Make sure that all relevant permissions are enabled for the Spotify app 
  • Spotify is set as an exception for any cache-clearing or battery optimization apps
  • Try logging out and back to your Spotify account on the app to shake things up
  • Restart your device
  • Try a quick reinstall of the app by following the steps here

If the issue persists after these, make sure to add your +VOTE to keep updated. It'd be also helpful if you could let us know the following:

  • Your device 
  • The operating system of your device and its version (eg. Android 8.0)
  • The version of Spotify on your mobile device
  • Does this occur when using a different device, or when you aren't using Bluetooth?

Thanks!

Skitbit
Newbie

Yes, same issue. 

Tried fresh install. Running latest Android on P20 pro.

 

No problem with the previous version 8.4.*

Version 8.5.*** doesn't work at all. Clearly a software defect when rolling back the version fixes the problem. 

Christian309
Casual Listener

Hey all,

 

unfortunately none of the suggested solution worked.

 

But deleting all and installling and old Version ( 8.4.90 ) everthing works fine.

 

Kind regards

Christian

aEst
Newbie

I have tried everything described and it continues without working the function "back" in the songs that are reproduced automatically when finishing a playlist.

 

I have disabled the battery optimization, close and open session, restart the device etc.

 

I've even tried different Bluetooth profiles and it does not work either :(

 

Device: Xiaomi A2 (Android 9.0), OnePlus 7 Pro (Android 9.0), Xiaomi Mi Bluetooth Speaker (MDZ-26-D8), Volkswagen Golf 7 (Composite Discovery).

 

Spotify version: 8.5.7.999

 

This problem ONLY occurs through bluetooth. If you use the "back" function from the smartphone it works perfectly.

Grotthora
Newbie

I'm using a Moto G5S Plus, Android version 8.1.0, Spotify version 8.5.7.999. I can no longer control Spotify using the steering wheel controls in my car. I have also tried uninstalling, reinstalling, clearing the cache, turning off the battery optimization, making sure the app has all permissions etc. Nothing works. Would be glad to see this finally fixed.

StudleyMax
Newbie

Using Nokia 8 phone Android 9 latest update of Spotify, have tried all your suggestions above, clearing data and cache, logging out in to Spotify, restarting phone, uninstall/reinstall Spotify, also toggled app permissions several times and turn off battery optimization for Spotify. 

When I started Spotify it worked on car controls for mini cooper and track display also showed tracks for first time.

 

However it was short lived. As soon as phone locked and car restarted everything stopped working again as before. It definitely since the update over the last month. It used to work seamlessly before that. It's REALLY ANNOYING. I note that Amazon music app works fine on car controls on same phone!

StudleyMax
Newbie

Note as posted in another thread installing version 8.4.99.111 of Spotify makes it all work seamlessly again, so clearly bugs related to new versions.

VonWafflehelm
Regular

Make sure that all relevant permissions are enabled for the Spotify app 

 

Which permissions would need to be enabled?

 

My details:

  • Motorola Moto Z Play (XT1635-02)
  • Android 8.0.0 (security patch level: 1 August 2018, build number: OPNS27.76-12-22-9)
  • Spotify version: 8.5.9.737
  • Only happens in my 2018 BMW X1 car stereo with Bluetooth connection

This started completely not working - I'm guessing - 5 or 6 patches ago and it started acting funky (skipping would usually work, but sometimes it wouldn't) 2 or 3 patches before that.

 

Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

Thanks for send us over examples. We are currently investigating the issue.

 

In the meantime, we'd recommend trying the steps below to see if they do the trick:

  • Make sure that all relevant permissions are enabled for the Spotify app 
  • Spotify is set as an exception for any cache-clearing or battery optimization apps
  • Try logging out and back to your Spotify account on the app to shake things up
  • Restart your device
  • Try a quick reinstall of the app by following the steps here

If the issue persists after these, make sure to add your +VOTE to keep updated. It'd be also helpful if you could let us know the following:

  • Your device 
  • The operating system of your device and its version (eg. Android 8.0)
  • The version of Spotify on your mobile device
  • Does this occur when using a different device, or when you aren't using Bluetooth?

Thanks!

Grotthora
Newbie
Hi,

and thanks for the reply. I've tried all of the suggested fixes a number of
times, and the problem persists. This has been going on for a number of
months now, and since I use Spotify a lot in my car, I'd really like to see
the problem solved.

Best,

Michael Edström
Username: Grotthora