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Bluetooth play/pause button not working for several weeks now!

Status: Closed

The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)!

Please fix very soon - it's really annoying not to be able to play/pause the music with Bluetooth devices.

 

Reinstallation of the app didn't work!

Hey folks!

 

It seems that everything's ok for most of you and also, it's been a while since the last update. We'll close the post for now, but if you need anything else, feel free to get back to us.

 

Take care!

Comments
KG11

Android Device: Samsung Galaxy S7 (SM-G930T)

Android OS Version: 7.0

Bluetooth Device: Huawei Smartwatch and Toyota Corolla 2017

Spotify Version: Versions from 8.4.18.726 onwards. (Last working version for me was 8.14.17.632)

Aquarius17
  • Samsung Galaxy S7 Edge
  • Android 6.0.1
  • Moto 360 2nd gen smartwatch and LG HBS-910 Bluetooth headset
  • Spotify 8.4.22.857
jncneo
  • Samsung Galaxy S7
  • Android 7.0
  • LG Watch R smartwatch, Jabra Move Bluetooth headset, AWEI 920 Bluetooth Headset
  • Spotify 8.4.22.857
danielbrierton
  • Android device: Moto Z Play
  • Android version: 7.1.1 (August 2017 patch)
  • Bluetooth devices: Plantronics Backbeat 500, Sony SBH60, Sony SBH20, LG G Watch
  • Spotify version: 8.4.23.784 armv7
MonicaM_Bogota
Status changed to: Need more info

Hi, everyone!

 

Welcome to the Spotify Community, we're glad to see that you're part of the band. 

 

Can you try the steps here for us? They should help with this. Also, unpairing your Bluetooth devices and then pairing them again could help.

 

Let us know how it goes. 

Aquarius17

Hi Monica, 

 

a new installation and new pairing of my bluetooth-devices did not help. The problem still persists for several months now, even in version 8.4.23.871 😞

 

A voucher for a free month subscription would be appropriate from Spotify's side for the inconvenience.

 

Kind regards 

 

Thomas

 

  • Samsung Galaxy S7 Edge
  • Android 6.0.1
  • Moto 360 2nd gen smartwatch and LG HBS-910 Bluetooth headset
  • Version 8.4.23.871
SergioDavid
Status changed to: Need more info

Thanks for the info @Aquarius17.

 

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

 

Let us know how it goes.

Aquarius17

@SergioDavid:

 

I contacted Spotify by your linked email but only got a reply how to connect devices with Spotify Connect, what is not the issue here.

 

Still no information from your technical department concerning this ongoing problem?

Erika

No worries @Aquarius17!

 

You can still reaching us via any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send us a private message with your account's email address and username.

 

You'll get a quick answer. 

 

 

Aquarius17

 Hi Erika,

 

I just contacted Spotify via Facebook.

 

@all others:

Does somebody else also still encounter the bluetooth play/pause problem or is it solved for you now?

 

Greetz - Thomas