Bluetooth play/pause button not working for several weeks now!

[Aquarius17]

The Bluetooth play/pause button does not work (after a few minutes) for several weeks now! Many different Bluetooth headsets and smartwatches are affected (see conversations)!

Please fix very soon - it's really annoying not to be able to play/pause the music with Bluetooth devices.

Reinstallation of the app didn't work!

[KG11]

Android Device: Samsung Galaxy S7 (SM-G930T)

Android OS Version: 7.0

Bluetooth Device: Huawei Smartwatch and Toyota Corolla 2017

Spotify Version: Versions from 8.4.18.726 onwards. (Last working version for me was 8.14.17.632)

[Aquarius17]

• Samsung Galaxy S7 Edge
• Android 6.0.1
• Moto 360 2nd gen smartwatch and LG HBS-910 Bluetooth headset
• Spotify 8.4.22.857

[jncneo]

• Samsung Galaxy S7
• Android 7.0
• LG Watch R smartwatch, Jabra Move Bluetooth headset, AWEI 920 Bluetooth Headset
• Spotify 8.4.22.857

[danielbrierton]

• Android device: Moto Z Play
• Android version: 7.1.1 (August 2017 patch)
• Bluetooth devices: Plantronics Backbeat 500, Sony SBH60, Sony SBH20, LG G Watch
• Spotify version: 8.4.23.784 armv7

[MonicaM_Bogota]

Hi, everyone!

Welcome to the Spotify Community, we're glad to see that you're part of the band. 

Can you try the steps here for us? They should help with this. Also, unpairing your Bluetooth devices and then pairing them again could help.

Let us know how it goes. 

[Aquarius17]

Hi Monica, 

a new installation and new pairing of my bluetooth-devices did not help. The problem still persists for several months now, even in version 8.4.23.871 😞

A voucher for a free month subscription would be appropriate from Spotify's side for the inconvenience.

Kind regards 

Thomas

• Samsung Galaxy S7 Edge
• Android 6.0.1
• Moto 360 2nd gen smartwatch and LG HBS-910 Bluetooth headset
• Version 8.4.23.871

[SergioDavid]

Thanks for the info @Aquarius17.

In this case, we recommend that you contact us via email here or through our official social media channels in Facebook or Twitter. This way, we'll be able to take a closer look at your account to see what we can suggest.

Let us know how it goes.

[Aquarius17]

@SergioDavid:

I contacted Spotify by your linked email but only got a reply how to connect devices with Spotify Connect, what is not the issue here.

Still no information from your technical department concerning this ongoing problem?

[Erika]

No worries @Aquarius17!

You can still reaching us via any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send us a private message with your account's email address and username.

You'll get a quick answer. 

[Aquarius17]

 Hi Erika,

I just contacted Spotify via Facebook.

@all others:

Does somebody else also still encounter the bluetooth play/pause problem or is it solved for you now?

Greetz - Thomas