Border issue on Windows desktop clients

Hey :)

 

When my client updated to 1.0.95.289, I noticed a weird-looking border. on Windows 7 there's a black border and a fine white line with transparent gap on top, on Windows 10 the transparency is replaced by white.

 

Steps to create the issue:
1. Open Spotify
2. Set taskbar to autohide (right-click taskbar, select Properties, add a tick to "auto-hide the Taskbar" and click OK

3. The odd border appears.

 

The border looks like this:
That_border!.png

 

Earlier it looked like this (don't mind that error message, it was for another issue):

erroronbrowse.png

 

Reinstalling/restarting has not helped me. Enabling/disabling hardware acceleration doesn't work either. This happens on all Windows devices I've tried it on - 2 Windows 7 devices and one Windows 10 device.
I also asked @Maxim to try the steps above and he got a similar border. His screen resolution is heaps better though, so it didnt bother him that much... :)

 

Any ideas? :)

Hey folks,

 

Glad to hear that this has now been fixed with you in the latest app update!

 

If you're still experiencing issues, make sure to leave a comment below.

 

Thanks!

Comments
Moderator
Moderator

Hey @Sebasty.

 

Thanks for getting in touch!

 

Looks like this happens for some of us as well. Is it okay if we move this escalation to the OI's? We can also create a new OI from scratch if you prefer :)

 

Looking forward to your reply.

 

Rock Star 16
Rock Star 16

Hey @Guido, thank you for answering :)

 

You may move this to Ongoing Issues, I don't mind!

(sadly I don't have any previous whole-screen captures without error codes, sorry) :')

Moderator
Moderator
Status changed to: Need more info

Hi all,

 

We've received reports that a thin border appears around the desktop client in Windows when having auto-hide taskbar enabled and having Spotify in fullscreen. If you are also experiencing this, please hit +VOTE and leave a comment with the following:

 

  • Which Spotify version you are using
  • OS version

We'll investigate and keep you up-to-date here.

 

Looking forward to your reply.

erceos33
Newbie

Having the same issue while hiding the taskbar, using Windows 10 and Spotify desktop client v1.0.96.181

unclesilas
Roadie

Same issue on windows 10 version 1.0.96.181.gf6bc1b6b

Moderator
Moderator
Status changed to: Under investigation

Hey there folks,

 

We really appreciate your reports so far regarding this issue.

 

We've passed this on to our tech teams. If you're experiencing this, we'd recommend making sure to click the +VOTE button so you can stay updated.

 

It'd be also helpful if you could leave a comment with this info (if you haven't already):

  • Exact Spotify version you're currently on
  • Your operating system version 

We'll let you know as soon as we've got any news, thanks!

erceos33
Newbie

Just got the newest update 1.0.98.78.gb45d2a6b and the issue persists...

Moderator
Moderator

Hey there, 

 

We're still looking into this. In the meantime, there's a new Spotify version (1.0.99) available. Make sure to have your apps up-to-date and see if it persists. If it does, reinstall the app completely and check again. Keep in mind that your downloaded music will disappear after reinstall and you'll need to it again for offline listening.

 

Let us know how it goes. 

Moderator
Moderator
Status changed to: Not Right Now

Hey!

 

We just wanted to let you know that the right folks have taken a look at this for you.

 

Right now, we're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest and best version.

 

Thanks for your help!

Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

Spotify version 1.0.99 is out for desktop. Could users that are still experiencing this issue please do a quick reinstall using these steps.

 

Let us know what the result is. Looking forward to your reply.

 

Have a nice day!