[Bug] Spotify app will not disable Data Saver (OnePlus 6T)

 

Plan

Premium Family member

Country

United States

Device

OnePlus 6T

Operating System

Android 9 Pie

 

My Question or Issue

Hello!

 

I've come across a strange bug after upgrading to a OnePlus 6T today, and I wanted to make support aware of it. From a fresh install and sign in, I go to settings and see that data saver is turned off as I want it to be. However, upon scrolling down to change my streaming quality for both WiFi and data to Very High, data streaming is capped to low and I cannot change it, as if Data Saver was turned on.

 

Scrolling back up then shows data saver is now turned on. Turning it back off and scrolling back down to the stream quality settings then remains locked, and looping back up shows that the option for data saver has once again been turned on without my permission. Uninstalling and logging out and back in does not fix this issue. As I was typing up the post, I then found out that taking my device into landscape mode, and turning off the data saver option, then allows me to change streaming quality. Changing back to portrait for any reason whatsoever then resets this, which is very irritating as you guys could imagine. Hopefully this information will help nail down this bug!

Hey there folks,

 

This issue should be fixed.

 

We'd recommend making sure to follow the steps here so that you're rocking the latest version of the Spotify app available. If that doesn't do the trick for you, try a quick reinstall of the app as well.

 

If the issue persists after that, we'd still like to know. In that case, we'd suggest creating a new thread in our Help Boards with all the relevant info and we'll help out from there.


All the best!

Related Issues

Comments
Delan
Newbie

Version 8.4.91.861 doesn't fix the issue.

Xaffenn
Casual Listener

Hey Peter, thanks for getting back to us.

 

As others have mentioned, being on the latest version (8.4.91.861) does not remedy the issue, at least for those of us who've reported. 

 

Hopefully there's something we can do to help narrow down the issue!

bangnana
Newbie

Same here Peter. Using latest version on both iOS & Android, problem still there, and remporary solution are still disabling Car View.

 

 

 

Moderator
Moderator

Hey folks,

 

Thanks for getting back to us on this.

 

We've passed your information on to the relevant team.

 

We'll make sure to keep you posted in this thread and let you know as soon as we have an update.

 

Thanks for your patience so far!

Kakacang
Newbie

Well... I dont know if this thread is already solved, but I'm just want to report the same problem. I'm using POCOPHONE F1 on Android 9 PIE and yes, the "car view" solution works but the "landscape mode" solution doesnt.

Bautiviñoles
Newbie

Somehow this worked

Moderator
Moderator

Hey @Kakacang.

 

Thanks for letting us know about this.

 

Could you let us know your exact Spotify version?


Once we have this, we'll be able to pass on your information to the right people.

 

Thanks! We'll be looking out for your reply.

MercyGG
Newbie

I have this exact problem for months now 

 

But I'm using Huawei P20 PRO with EMUI 9 (Android Pie) 

Kakacang
Newbie

I'm currently using Spotify Version 8.4.92.949. 

I think it's the most recent version for Android? Because I've just updated it today from play store, and I checked again the problem and yes it still exist. Everytime I turned on the "carview" it also automatically turned on the "data saver" which means I cant change the stream quality.

Thanks

Moderator
Moderator
Status changed to: Not Right Now

Hey all,

 

Thanks for reporting this issue to us.

 

We're not able to provide an exact timeline for a fix, but we really appreciate you letting us know about this. We're always working to make Spotify a better experience. We'd recommend keeping an eye out for updates to the app.

 

Have a good one!