[Bug] Spotify app will not disable Data Saver (OnePlus 6T)

 

Plan

Premium Family member

Country

United States

Device

OnePlus 6T

Operating System

Android 9 Pie

 

My Question or Issue

Hello!

 

I've come across a strange bug after upgrading to a OnePlus 6T today, and I wanted to make support aware of it. From a fresh install and sign in, I go to settings and see that data saver is turned off as I want it to be. However, upon scrolling down to change my streaming quality for both WiFi and data to Very High, data streaming is capped to low and I cannot change it, as if Data Saver was turned on.

 

Scrolling back up then shows data saver is now turned on. Turning it back off and scrolling back down to the stream quality settings then remains locked, and looping back up shows that the option for data saver has once again been turned on without my permission. Uninstalling and logging out and back in does not fix this issue. As I was typing up the post, I then found out that taking my device into landscape mode, and turning off the data saver option, then allows me to change streaming quality. Changing back to portrait for any reason whatsoever then resets this, which is very irritating as you guys could imagine. Hopefully this information will help nail down this bug!

Hey there folks,

 

This issue should be fixed.

 

We'd recommend making sure to follow the steps here so that you're rocking the latest version of the Spotify app available. If that doesn't do the trick for you, try a quick reinstall of the app as well.

 

If the issue persists after that, we'd still like to know. In that case, we'd suggest creating a new thread in our Help Boards with all the relevant info and we'll help out from there.


All the best!

Comments
Moderator
Moderator
Status changed to: Under investigation

Hey all,

 

Thanks for sending us your reports so far.

 

We're currently working on a fix for this. 

 

In the meantime, please make sure to look out for new updates and keep the app updated.

 

Thanks! We'll keep you posted with any updates in this thread.

 

 

CrazyEddieNL
Gig Goer

Got the same problem with my Galaxy Tab S3 with android 8.0.0

mwangii
Newbie

Hi,

Just in case you haven't been able to fix it , or someone else runs into the same issue, disabling car view seems to fix it. 

mwangii
Newbie

Hi,

Just in case you haven't been able to fix it , or someone else runs into the same issue, disabling car view seems to fix it. 

Kerr59
Newbie

Problem occurs with Samsung Galaxy S8 as well. Android 9, T-Mobile, Family Plan. Started happening in November of 2018. Prior to November I was always on highest quality setting. Obviously Spotify has **bleep** up again and failed to correct their error.

Perhaps Spotify should try to fix all the bugs instead of screwing around with upgrades. I am fed up with this **bleep**.

solarriors
Casual Listener

It happens to me and it doesn't seem to be OS related as there were no update for my LG V35, on Android 8.1, not rooted. Premium Account

I checked on both System Energy Saving modes, no changes. Data saver resets. Usually using soft energy saving (not agressive/supersaver modes) and it worked (mode limits screen refresh and throttles down CPU, disable vibration, restrict location and brightness)
I checked the system data saver, which is always off
I checked the data cap warning (which is set to 1000GB) and not reaching the 30gb...
Software is all up to date as of writing, I don't know where else to troobleshot.

The hot fix with the landscape mode, or disabling the car view fixes the data saver always re-activating after scrolling down

Moderator
Moderator

Hey there folks,

 

There's a newer version of the Android app available. We'd recommend making sure to follow the steps here so that you're rocking that latest version. 

 

If that doesn't do the trick for you, try a quick reinstall of the app as well.

 

If the issue persists after that, let us know the version of Spotify you end up with and we'll pass it on to the right teams, thanks!

Moderator
Moderator
Status changed to: Fixed

Hey there folks,

 

This issue should be fixed.

 

We'd recommend making sure to follow the steps here so that you're rocking the latest version of the Spotify app available. If that doesn't do the trick for you, try a quick reinstall of the app as well.

 

If the issue persists after that, we'd still like to know. In that case, we'd suggest creating a new thread in our Help Boards with all the relevant info and we'll help out from there.


All the best!