Bug with profile pictures on WP

[EvandroRdr]

Today I've probably discovered a bug with Spotify on Windows Phone, caused by changing profile picture in Desktop. Let me explain better. If you have Spotify synchronized with Facebook he will automatically update your Spotify's photo to the current photo on Facebook, there insn't problem here. But after that, if you change your picture to a personalized photo IN THE APP, your Spotify app in Windows Phone will show a lot of bugs (eternal loadings, freezes, black screens etc.)

> Provisory solution is remove the custom photo and put only the synchronized Facebook's photo.

I've finded this bug using a Windows Phone Lumia 640 XL. And really sorry if this bug was already reported.

[Alejandro_C]

Hey, welcome to the Community!

Can you let us know what Spotify version you're currently using?

We'll see what we can suggest.

[EvandroRdr]

I've a few things to add to this post:

First I recomend to see this community post I've made about a related problem:
https://community.spotify.com/t5/Desktop-Linux-Windows-Web-Player/Missing-Images/m-p/1512520#M172589

1° The bug related to profile pictures (in desktop app) still happens (even if you format the computer [like me, for example]). Sometimes when you start your Spotify on PC your profile picture doesn't appear properly like this (the name has a problem too, sometimes appear as "Evandro Rodrigues" and sometimes my username "evandrordr"):

2° The other problem, with Windows Phone, happens once in a while. Apparently if you use only the Facebook's synchronized photo, the application works fine. (Not sure about this)

I'm using this version on desktop (latest version sended to me):

And my app version in Windows Phone:

*Language: Brazilian Portuguese

[JuanSebastian]

Thanks for that info @EvandroRdr!

Can you let us know if this issue started happening after an specific event or update?

If it's possible, can you try using a different internet connection on your computer to see if you're able to see your profile picture and your Facebook name without any issues?

Keep us posted. 

[Mara_F]

Hey @EvandroRdr!

We're changing the status to this post as Closed since we haven't heard from you in a while. No worries though, you can get back in touch with us if you still need help. 

Hope you have a great day 🙂