CAN'T EXPLORE SPOTIFY CHARTS

[jaygarces]

HI,

¿CAN ANYONE HELP ME HOW TO BE ABLE TO EXPLORE AGAIN SPOTIFY CHARTS, ALTHOUGH I HAVE SPOTIFY PREMIUM FOR FAMILY?

Thank you

[Hubo]

Hey @jaygarces! Welcome to the community!

Could you tell me a bit more about what's happening? What happens when you try to view charts? Let me know!

Keep rocking!

[jaygarces]

Hey Rock Star!

Thanks!

When I try to explore de charts, it says that "a problem has occurred" and that it´s "nonexistent".

It only happens for the charts of global and viral hits.

I'm attaching two screen captures. Before I start to explore chartsAfter I try to explore the charts

I hope you can help me and best regards!

[Hubo]

Hey @jaygarces!

That's not alright! Could you follow these steps:

1. Close Spotify
2. Head to: 'C:\Users\USERNAME\AppData\Local\Spotify\'
3. Delete the Storage folder

Do charts work after that? Let me know.

Have a great day!

[jaygarces]

Im sorry but what do you mean by "Head to"? Where is that?

Im a poet and not very good at this kind of things...

Hoping for your patience and thank you once again!

Jay

[Hubo]

Hey @jaygarces!

Don't worry! Could you follow these steps to reinstall Spotify? Let me know how it goes.

Keep rocking!
Huib

[Aimee_T]

Hi @jaygarces!

We're closing this thread as we haven't heard from you in a while. If you're still having the same issue, just give us a shout.

All the best 🙂