Can't Login on Laptop after new Install

[Arvion]

Hi,

after new Installation from Windows 10 i can't Login. It seems like the green Button isnt clickable. At Online Player i can Login but its not the same and i pay for Premium.

Please give me a Tip what is wrong. I want to Use that Programm.

[Sophia]

Hey @Arvion!

Thanks for getting in touch with the Spotify Community. We'd like to help. 

Can you let us know what device you're using? 

Also, please follow these steps: 

• Check that your router allows Spotify in- and outbound and your firewall software allows Spotify in- and outbound.
  Check that Windows (if applicable) firewall allows Spotify in- and outbound
• If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue.

Let us know how it goes or if you have any questions. We'll be here for you. 

Sophia

[Arvion]

https://youtu.be/oilGF0rPrzM

"Can you tell us which device you are using?"
I use a laptop with Intel I7 processor, 16GB RAM & Nvidea GForce 850m.
"Check that your router allows Spotify in- and outbound and your firewall software allows
Spotify in- and outbound."

It is.

"If you have any anti-virus, anti-hack or any other anti-software installed, try to temporarily disable it, just long enough to test your Spotify issue."

I closed my KIS but nothing worked.

The Video will show U how i prove..

Please Help, I can't Login. Just Web-Player works but than i dont pay longer for premium. -.-

[Sophia]

Thanks for getting back to us with that info @Arvion!

In this case, we'd recommend deleting all the Spotify folders on your device. 

Once you've done it, please reinstall the app:

1. Click File > Exit.
2.  Press Start and then go to Control Panel.
3. Select Programs, then Programs and Features.
4. Select Spotify in the list and click uninstall.
5. Download and install Spotify!

Let us know how it goes or if you have any questions. We'll be here for you. 

Sophia

[ZullyB]

Hey @Arvion!

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂