My Question or Issue
I'm trying to manage a family plan member. They are visible under the family plan but when I click on them nothing happens.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
If you’re still experiencing any issues, you can make a new thread in the relevant board and we'll get back to you there.Thanks!
Hi, I have spotify family for a long time. I tried to add new family member, so I logged in to the account, I clicked to premium family button but it just shows : There was a problem. Please try again later. I tried using another browser or incognito mode. Nothing works. I cant add anyone or edit family members. It always shows the same error message. What should i do ? Thanx for help
I have got today the same problem (Poland).
No. Still the same. What else can we do ?
Hey there @AlecoVilllegas,
Thanks for reaching out about this here in the Community!
If you're still experiencing this, we'd first recommend heading to your subscription page to confirm that you're on Premium Family.
You also mention trying different browsers and devices. In this case, if your subscription is active, could you give it another try:
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day :)
So through twitter, Spotify told me to log out, then log back in with Facebook rather than my email.
That seems to have solved the issue!
to me it did not work
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