My Question or Issue
I'm trying to manage a family plan member. They are visible under the family plan but when I click on them nothing happens.
Hey there folks,
Thanks for reporting this here in the Community!
Our tech teams are looking into this and have done their magic backstage.
Could you give it another try accessing the Premium Family tab and let us know how it goes?
Make sure to clear your browser's cache and cookies memory if you're still having troubles.
If that doesn't do the trick, it'd be helpful if you could include a screenshot of how the page looks for you - just ensure that there's no private/sensitive info displayed.
We'll be keeping an eye out for your replies, thanks!
Hi, I have spotify family for a long time. I tried to add new family member, so I logged in to the account, I clicked to premium family button but it just shows : There was a problem. Please try again later. I tried using another browser or incognito mode. Nothing works. I cant add anyone or edit family members. It always shows the same error message. What should i do ? Thanx for help
I have got today the same problem (Poland).
No. Still the same. What else can we do ?
Hey there @AlecoVilllegas,
Thanks for reaching out about this here in the Community!
If you're still experiencing this, we'd first recommend heading to your subscription page to confirm that you're on Premium Family.
You also mention trying different browsers and devices. In this case, if your subscription is active, could you give it another try:
Let us know how you get on! We'll be right here if you need more help.
Have a lovely day :)
So through twitter, Spotify told me to log out, then log back in with Facebook rather than my email.
That seems to have solved the issue!
to me it did not work
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