Can't Manage Family Plan Member

Plan

Premium

Country

UK

Operating System

Windows 10

 

My Question or Issue

I'm trying to manage a family plan member. They are visible under the family plan but when I click on them nothing happens.

Hey there folks,

 

Thanks for reporting this here in the Community!

 

Our tech teams are looking into this and have done their magic backstage.

 

Could you give it another try accessing the Premium Family tab and let us know how it goes? 

 

Make sure to clear your browser's cache and cookies memory if you're still having troubles.

 

If that doesn't do the trick, it'd be helpful if you could include a screenshot of how the page looks for you - just ensure that there's no private/sensitive info displayed.

 

We'll be keeping an eye out for your replies, thanks!

Comments
AlecoVilllegas
Visitor

Plan

Premium For Family

Country

USA

Device

PC and Iphone 8

My Question or Issue

When i go to the premium family tab it just goes to the loading screen and never actually loads anything.  Just 3 loading dots appear and they never go away so i can't even add anyone to my plan.

Spotify Error.PNG
Rising Star 17 ListenToGlobal
Rising Star 17

Hey @AlecoVilllegas.

 

Welcome to the Community!

 

Here are some ways that might fix your issue:

  • try to open the Premium Family page on a different device and browser
  • re-start your wifi/internet router
  • log out and back in with your Spotify account

Let me know if any of these helped you out.

Felix

AlecoVilllegas
Visitor
I have tried on multiple devices with multiple browser and it still wont load
AlecoVilllegas
Visitor

I still can't load that screen.  Why will it not load? why is no one getting back  to me on this! i am about to cancel because i can't even share with my family.

Rising Star 17 ListenToGlobal
Rising Star 17

Hey again @AlecoVilllegas,

 

I'm so sorry for not getting back to you earlier.

I'd recommend you contacting @SpotifyCares now, since nothing seems to solve your issue.

 

Sorry again and let me know how this goes.

Felix

DrRobert
Visitor

I'm having the same issue when trying to manage the account via Chrome on macOS, and safari/Chrome on my iPad, its not possible to manage/remove any members from my account

Maurits89
Newbie

Same problem here :(.

Tried it on Chrome, IE and Edge. Nothing seems to be working.

Playgirl4eva1
Newbie

I have this same problem someone has hacked my account changed my address to a state on the other side of australia and added a member that I don't know. I have changed my password and kicked everyone off but I can't remove the person that was added unable to select let alone hit the remove button.

 

Some help would be great.

ManneredPizza
Visitor
I've the same problem, I have to remove an account to add a new one but that page doesn't work properly
ohsopink
Newbie
Same issue here. I can't remove a member from my plan to add a new member. When i click on the member I want to remove, nothing happens. Nothing happens when I click on other members either