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Can't add a family member to family plan

Status: Closed

After many instances, I give up. I can't add mi wife into our family account. I send the invitation, she follow the link, but there's always the message "something went wrong". 

 

I tried with other browser, cleaning cache, sending again the invitation... nothing works.

 

Any help?

 

Thanks in advance.

Hey there.

 

We haven't heard from you in a while, so we're closing this thread for now.

 

If you ever need us again, just let us know. We're always here to help.

Comments
SergioDavid
Status changed to: Need more info

Hey @LuisLastraCid, welcome to the Community.

 

Can you give us a bit more info on the error message you're receiving? A screenshot of it would be super helpful. Also, has she been part of a different Premium for Family plan in the past?

 

We'll see what we can suggest once we have this info.

SergioDavid
Status changed to: Closed

Hey there.

 

We haven't heard from you in a while, so we're closing this thread for now.

 

If you ever need us again, just let us know. We're always here to help.

Env: prod