Help Wizard

Step 1


Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.


This is currently being investigated.

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to announce that this should now be fixed for everyone!


If you're still having trouble you can post a new thread in the relevant help board here.



como cancelar o premium? seguindo o passo a passo e mesmo assim não consigo. não carrega a página de cancelamento.

It looks like Spotify just flat our disabled their button to cancel premium...

I can’t cancel my subscription i click cancel and it didn’t do anything!? Please help I am low on money and I need to cancel this!


seems like they dun**bleep**. 🙂 lets boycott them totally.


Hey @hssyoo ,


Thanks for reaching out. That's odd.

I recommend giving it a try on another device and/or in another browser.


Let me know how it goes. 🙂

Status changed to: Under investigation

Hey everyone,


Thank you for the reports!


Our tech folks are aware of this issue and are currently working on a fix. If you're experiencing it, make sure to give a like and Subscribe to the thread so you're notified whenever there are any updates on the matter.


As always, we'll keep you folks posted here as soon as we have any new info to share, so stay tuned!




My subscription is ending today. Will we get credit for next month/not be billed if devs cant figure it out COB today?

Quiero cancelar antes de que venza así no me cobran
No puedo hacerlo
desde hace meses quiero darme de baja del plan premium y no me deja volver a pasarme al free