Can't connect to Chromecast Audio

[catnil]

Device:

Apple iPhone

Operating System Version:

9.3.1 (buikd: 13E238) 

Spotify Version:

Spotify app 5.6.0.1110

Description:

Not able to connect the spotify app to Google Chromecast. Problem started two days ago. I get the "connecting" sound it makes when it tries to connect, but then nothing. And songs continues to play on phone, and there's no stream on the Chromecast.

To reproduce:

1. Start Spotify
2. Select Song
3. Choose Device "Chromecast"
4. Silence...

Workaround:

None

Additional information:

Can be provided upon request.

[JamesPond]

 @MaryC1,

Made a clean install to version "5.7.0.781 x86" and the issue persists.

[MaryC1]

Hey @JamesPond, thanks for giving it a try!

Could you check if there're any firmware updates available for your Chromecast device?

We'll be waiting for your reply. 

[JamesPond]

@MaryC1,

OK, I rebooted the Chromecast and it went to firmware version 1.20.66189 (that was not an obvious way to trigger a firmware update).

Sadly, this did not make Spotify able to connect to the Chromecast.

As previously mentioned, I suspect that this could be network-related. I am ready to change my wireless router's configuration if that can be if any help!

[MaryC1]

Thanks for giving it a try @JamesPond!

Could you try with a different Spotify Premium account and check if the same thing happens? It might a be friend's account or someone from your family. 

Let us know if works.

[JamesPond]

@MaryC1,

Tried with somebody else's account and still no luck.

[Alejandro_C]

Hey @JamesPond!

Does it work if you try using our test account?

Let us know how it goes.  

[JamesPond]

@Alejandro_C,

Just gave a try to the *Moderator Edit* account and always the same result.

[Laura]

Thanks for checking!

If you give it a try with a different WiFi network, does that have the same issue?

Keep us posted.

[JamesPond]

Hi @Laura,

I tested on my ISP's wifi box (Orange Play) instead of my own Asus wifi router which is plugged on it.

To my surprise, it does not work either. I was convinced it had to do with my router, well maybe not finally.

Please note that in both case they rely on the same gateway -- maybe the firewall is blocking something? I can configure that, too.

Let me know!

JP

[JamesPond]

Some additional info:

• Spotify Connect works fine between my phone and laptop. My tablet appears in the list even though I did not actually used it to pilot or output playback.
• I now have a NvidiaShield with AndroidTV. The Spotify app works perfectly, including Spotify Connect. On the other hand, using the NvidiaShield as a Chromecast receiver fails as with my Chromecast V2.