Can't log into my account in the app but can do the same via desktop

[ig7rogiu8vsxdfv]

I've changed the password 3 times now trying to get it to log into the app. I can get on the website and sign in but when I try to log into the app on my mobile phone, it says incorrect password or username. Which obviously is wrong since I can get on the website with no issues at all. If anyone could help that would be appreciated.

Awaiting a quick response!

[MonicaM_Bogota]

Hi, @ig7rogiu8vsxdfv!

Welcome to the Spotify Community. 

Could you let us know what device, operating system and Spotify version you're using? Also, can you try the steps here for us? They should help with this.

Let us know how it goes. 

[ZullyB]

Hey @ig7rogiu8vsxdfv!

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂