Can't login after android update

[missktuck]

Hi guys, I've just updated the app and now I can't  sign in onto Spotify. It tells me I need to go turn my spotify online to connect, but I can't log in to turn it online! Help! #Withdrawls... 

[Hubo]

Hey@missktuck, thanks for reporting this!

I've passed your report on to the right folks, and they're looking into finding a fix for this. I don't have a timeframe for a fix, but hopefully there will be an update soon. 

In the meantime, there's a workaround for this issue. 

When you get the Please go online to connect to Spotify, just hit cancel > delete password > re-enter pw > log in.

You should be able to get back in this way, without having to reinstall the app. 

Let me know how you get on! 🙂

Have an awesome day!

[missktuck]

All fixed! I chatted on Facebook to the Spotify cares team. I had to go
into phone settings and delete cache and data for spotify then I was able
to log in again 🙂

[Hubo]

Hey @missktuck!

Awesome to hear things are working again! If you ever need anything, feel free to post a new thread on the boards!

Thanks, have an awesome day!

[ecneralcamanda]

Mine is doing that same thing too! Grrr! Round and round in circles!

[ecneralcamanda]

My account won't let me sign in. Reset password to now find out that it's not Dodo or thr NBN. 

When I attempt to log in it tells me that I need to connect. Connect to what? If it's talking about data, I connected to our home wifi and have data reception. I tried following instructions couldn't get sone table legs to line up!