Can't login after android update

Status: Not An Issue

Hi guys, I've just updated the app and now I can't  sign in onto Spotify. It tells me I need to go turn my spotify online to connect, but I can't log in to turn it online! Help! #Withdrawls... 

Hey@missktuck, thanks for reporting this!

 

I've passed your report on to the right folks, and they're looking into finding a fix for this. I don't have a timeframe for a fix, but hopefully there will be an update soon. 

 

In the meantime, there's a workaround for this issue. 

 

When you get the Please go online to connect to Spotify, just hit cancel > delete password > re-enter pw > log in.

 

You should be able to get back in this way, without having to reinstall the app. 

 

Let me know how you get on! 🙂

 

Have an awesome day!

Comments
Hubo
Status changed to: Not An Issue

Hey@missktuck, thanks for reporting this!

 

I've passed your report on to the right folks, and they're looking into finding a fix for this. I don't have a timeframe for a fix, but hopefully there will be an update soon. 

 

In the meantime, there's a workaround for this issue. 

 

When you get the Please go online to connect to Spotify, just hit cancel > delete password > re-enter pw > log in.

 

You should be able to get back in this way, without having to reinstall the app. 

 

Let me know how you get on! 🙂

 

Have an awesome day!

missktuck
All fixed! I chatted on Facebook to the Spotify cares team. I had to go
into phone settings and delete cache and data for spotify then I was able
to log in again 🙂
Hubo

Hey @missktuck!

 

Awesome to hear things are working again! If you ever need anything, feel free to post a new thread on the boards!

Thanks, have an awesome day!

ecneralcamanda

Mine is doing that same thing too! Grrr! Round and round in circles!

ecneralcamanda

My account won't let me sign in. Reset password to now find out that it's not Dodo or thr NBN. 

When I attempt to log in it tells me that I need to connect. Connect to what? If it's talking about data, I connected to our home wifi and have data reception. I tried following instructions couldn't get sone table legs to line up!