Help Wizard

Step 1


Can’t play music through albums and artists. Only playlists.


Student Premium




iPhone 8

Operating System

iOS 12


My Question or Issue

Everytime I go into the spotify app, the song I am intending to play will only appear with a playlist, when I click on an artist or album no songs appear at all. Sometimes when I click on the album there will be a black screen that says download. I have tried restarting my phone, deleting the app and redownloading it, etc. I want to be able to listen to the music appropriately.

Hey there folks,


Thanks for all your reports!


We’ve made a few tweaks backstage, so everything should be back to normal now.


If you're still having troubles after a quick reinstall of the app, let us know in a new thread in the related Help Board.


Have a great day 🙂

Top Answer
Community Legend

Hey there @SamCar97 !


This is a known problem and it is being looked in to right now as you can see here. Hope this gets fixed soon. thanks for your patience 🙂




My Question or Issue


When I search in the app for monophonics It takes me to their artist page but doesn’t show any albums or eps to play.  I search for the album and it shows up but only with a download option.  Then i search via the www and the www link opens the album properly in the app.  Any ideas what’s going on here??  



Happening for all artists on my mobile app as well.


Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


Could you also attach a screenshot of what you're seeing from the search results?

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!







ipad, Iphone x

Operating System


Ios 12



Search on an artist. Like The National. It won't load. Albums and singles are missing. Select a song from the This is the National playlist and you get a blank screen when you go to VIEW ALBUM. This is happening on many random artists but not all. This makes the Spotify catalogue largely unplayable and unaccessible from ios. FIX it....this is UNACCEPTABLE. 


My Question or Issue



I removed the app and reinstalled it as stated and I am still having the same issue as the person listed above. The albums aren’t coming up and when they do, it’s a download only option. 



not just ios - affecting the windows desktop app too


This is happening for all albums i've saved.57772.jpg


Same problem here. It actually happened a few days ago, but then went back. 


If that hat was a test and this is now reality, I am gone. I literally JUST got charged for my premium and am now enjoying fewer features. 


Spotify, if this is not a glitch, this is unacceptable. Period. I can see this for free users (maybe) but NOT for premium. If this doesn’t change soon, I will be reluctanty switching to Apple Music. 


IOS user, when ever I go on to an artist page it will not display any song, album, or single. I can still acces their music with playlists and the like but it is rather frustrating. 


I just had to update Spotify for the first time in a while since it started freezing. Went back on to the page and when it had all the albums. It just has the album image name and when I click on it just has in a small box 11 songs. 

There is no song menu and this is for all the albums I had on my phone. It then says to download but I shouldn't have to redownload all of my music which would take hours. Everything which comes up on "heavy rotation" just has the same problem or just a black screen and Download. Further to this when you go on the artist's page no music comes up just the pictures and the number of listeners. 

I am appaled by this update since it is just not user-friendly anymore and difficult to use. If this isn't fixed I will have to use apple music.