Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

Hey everyone,

 

Thanks for bringing this to our attention.

 

Our tech folks worked on the issue you reported with updating images and we have great news - this should now be fixed!

 

Just make sure to restart the app before you give the image upload another go 🙂

 

Cheers!

Comments
rosmarinus
I’ve read through old posts, but have never been able to save a new image to a playlist on my phone. It always havs to be saved from my laptop. My previous phone had this issue, too (iphone 10). Currently using iphone 14, iOs 17.3.1. I deleted and reinstalled the app. Previous posts talked about a bug that had been fixed, but this hasn’t helped me.
Maria

Hey there @rosmarinus,

Thanks for reaching out on the Community!

Just to check, do you notice any difference after clearing stored cache? Once it's done, make sure to log out from your account and back in again twice in a row. As odd as this may sound, completing these steps should resync your account info.

 

Also, if possible, could you try adding the photo using another internet connection to see if the same thing happens? For example, if you're currently connected to WiFi, you can try with 4G/5G.

Let us know how you get on.

Starry_Fields

My profile/cover for my playlist isn't working. I've restarted my device and it remains this way. It started today, no clue why. I'm on my school Chromebook. (Nvm, it worked! Just took a day - I closed my device, went to bed, and came back to it working again!)

evinem

Plan

Premium

Country

UK

Device

iPhone 12

Operating System

iOS 17.5.1

 

My Question or Issue

I can’t add any covers to new playlists, it just says “couldn’t add new image.”

 

I’ve tried it on my iMac and it doesn’t work there, i’ve tried clearing the cache and logging out and in again twice and that didn’t work, i’ve tried on a different network as well as my 4G and that didn’t work, and i’ve tried a clean reinstall so I don’t know what else to do!! 

Starry_Fields

Forgot to add to this, sorry: It keeps saying "Failed to upload image. Please try again." each time I try. 

Screenshot 2025-04-14 7.37.14 PM.png

plskmtys

I am experiencing the same thing. Every support page I visited says I should check the size and format, but my image is a 1000x1000 270kb jpeg, which should work according to Spotify. I already tried every combination of WiFi, 4g, VPN, no VPN, app, website, and all of these on my laptop too. still nothing. a few days ago I was able to upload an 1440x1440 cover tho. and the strange thing is, the preview shows the image correctly after trying to upload.

kamarple-us
When I try to update my playlist image it says “couldn’t add new image.” I have tried all the suggestions recommended in other articles (image size, using mobile data, convert to jpeg, etc.)
Books_and_Animeee

Ok I'm getting very upset about this because it has never been a problem prior to now. My playlists on my Google pixel 9 pro aren't letting me upload an image on the cover. I'm in the US, I have a premium account, and I've done all the recommended things; uninstall, clear cache, restart device, log in log out (twice), have stable connection, tried on another device, correct image size, everything. Nothing has worked and I'm getting sick of it because I love covers. Please help before I end up insane. UPDATE: Ok idk if Spotify was just bipolar yesterday because now I can put a picture I'll let ya know if it doesn't work again 

Screenshot_20250414-192858.png
PXL_20250415_003004865~2.jpg
katiehehe

Plan

Free

Country

USA

Device

iPhone 14

My Question or Issue

Spotify will not let me change the cover image for my album either in web browser on my computer or on my phone. I have compressed the image several times and attempted to upload it in different ways. I can’t upload images of error messages on the app because the website is telling me jpegs aren’t supported and that’s what my screenshot is. 

image.jpg
ive been searching for solutions for this on Google for like 30 mins. My Spotify was working just fine yesterday and now all of a sudden it’s tweaking. I’ve seen countless complaints made about this in the past few minutes of searching for solutions on here, I’ve already tried everything. Please fix this Spotify.