Can't update playlist cover or profile picture

[Maria]

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

[rosmarinus]

I’ve read through old posts, but have never been able to save a new image to a playlist on my phone. It always havs to be saved from my laptop. My previous phone had this issue, too (iphone 10). Currently using iphone 14, iOs 17.3.1. I deleted and reinstalled the app. Previous posts talked about a bug that had been fixed, but this hasn’t helped me.

[Maria]

Hey there @rosmarinus,

Thanks for reaching out on the Community!

Just to check, do you notice any difference after clearing stored cache? Once it's done, make sure to log out from your account and back in again twice in a row. As odd as this may sound, completing these steps should resync your account info.

Also, if possible, could you try adding the photo using another internet connection to see if the same thing happens? For example, if you're currently connected to WiFi, you can try with 4G/5G.

Let us know how you get on.

[Starry_Fields]

My profile/cover for my playlist isn't working. I've restarted my device and it remains this way. It started today, no clue why. I'm on my school Chromebook. (Nvm, it worked! Just took a day - I closed my device, went to bed, and came back to it working again!)

[evinem]

Plan

Premium

Country

UK

Device

iPhone 12

Operating System

iOS 17.5.1

My Question or Issue

I can’t add any covers to new playlists, it just says “couldn’t add new image.”

I’ve tried it on my iMac and it doesn’t work there, i’ve tried clearing the cache and logging out and in again twice and that didn’t work, i’ve tried on a different network as well as my 4G and that didn’t work, and i’ve tried a clean reinstall so I don’t know what else to do!! 

[Starry_Fields]

Forgot to add to this, sorry: It keeps saying "Failed to upload image. Please try again." each time I try. 

 

[plskmtys]

I am experiencing the same thing. Every support page I visited says I should check the size and format, but my image is a 1000x1000 270kb jpeg, which should work according to Spotify. I already tried every combination of WiFi, 4g, VPN, no VPN, app, website, and all of these on my laptop too. still nothing. a few days ago I was able to upload an 1440x1440 cover tho. and the strange thing is, the preview shows the image correctly after trying to upload.

[kamarple-us]

When I try to update my playlist image it says “couldn’t add new image.” I have tried all the suggestions recommended in other articles (image size, using mobile data, convert to jpeg, etc.)

[Books_and_Animeee]

Ok I'm getting very upset about this because it has never been a problem prior to now. My playlists on my Google pixel 9 pro aren't letting me upload an image on the cover. I'm in the US, I have a premium account, and I've done all the recommended things; uninstall, clear cache, restart device, log in log out (twice), have stable connection, tried on another device, correct image size, everything. Nothing has worked and I'm getting sick of it because I love covers. Please help before I end up insane. UPDATE: Ok idk if Spotify was just bipolar yesterday because now I can put a picture I'll let ya know if it doesn't work again 

[katiehehe]

Plan

Free

Country

USA

Device

iPhone 14

My Question or Issue

Spotify will not let me change the cover image for my album either in web browser on my computer or on my phone. I have compressed the image several times and attempted to upload it in different ways. I can’t upload images of error messages on the app because the website is telling me jpegs aren’t supported and that’s what my screenshot is. 

[#11]

ive been searching for solutions for this on Google for like 30 mins. My Spotify was working just fine yesterday and now all of a sudden it’s tweaking. I’ve seen countless complaints made about this in the past few minutes of searching for solutions on here, I’ve already tried everything. Please fix this Spotify.