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Cannot manage premium account details

Status: Fixed

Plan

Premium

Country

Canada

Device

iPad 2, iPad, iPhone XR, windows desktop

Operating System

(iOS 13, iOS 10, Windows 10

 

My Question or Issue

I cannot access/manage Premium Family details. 

This started with my daughter not being able to use Spotify Kids this morning after the Jun 1 update. Just a get a "something went wrong, try again" message. Stared spotify and got her some music then began to investigate.

Installed spotify kids on my own iPad and could not log in with my credentials - "must be a Premium account owner to login".

Logged on to www.spotify.com, account details, click on Family Premium and just get the blinking ellipsis and no details come up. 

 

This is not an app issue (though there may ALSO be an issue with Spotify Kids).

This is not a password issue.

 

 

Hey folks,

 

Thanks for reporting this to us.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!

Comments
Luukbos1

I've the same issue. Family plan settings won't load.

Country: The Netherlands

Steps: Log into spotify with the owner account of the family plan -> account -> premium family.

Screenshot: http://werra11.eu/i/02-06-2020_16:50:02.png. Just these dots.

 

Tried on a mobile phone, on incognito, on different wifi network, nothing works.

 

oneilljos

Working now - no changes on my side 

 

 

This is also happening to me. 

 

I reproduced it on Android chrome app, and Ubuntu Mozilla from my computer. 

 

Edit: 

Looks like this thread has a lot of the similar issues - https://community.spotify.com/t5/Accounts/Family-manage-page-won-t-load/td-p/4906729

 

 

 

 

 

ZaraGrce

I am also having the same issue

Screenshot_20200602-222717_Chrome.jpg

God999

Same problem here, family page keeps on loading .... 

 

Also:

Country: The Netherlands

Steps: Log into spotify with the owner account of the family plan -> account -> premium family.

Screenshot: http://werra11.eu/i/02-06-2020_16:50:02.png. Just these dots.

 

Tried on a mobile phone, on incognito, on different wifi network, nothing works.

BikeyPikey

Same for me. Premium Family. Location: Thailand. Tried different browsers, incognito, different wifi connections. Still the same. This needs fixing ASAP 

 

 

Screenshot (39).png

God999
and then, suddenly, without any action taken, it works ... this is weird ...
luthfikm

i try using vpn, change country to (US) and work for me

but i don't know it's safe or not

 

and remember this is not the best solution!!!, because your family must use VPN

 

i need solution from Spotify

naingoted

same here. tried on different browsers and everything. Seems like some scripts are failing to load.

Screenshot 2020-06-02 at 11.30.22 PM.png

Bonnabelle

I am having the same issue. I can’t add any members or log into Spotify kids. It says I don’t have a family premium account. I’ve also created a separate device password, and tried using both my email and the Spotify generated username.

luthfikm
yep, it's why i try to use VPN
but i don't want use vpn just for manage family member
i need best solution from spotify