Cannot manage premium account details

Status: Fixed

Plan

Premium

Country

Canada

Device

iPad 2, iPad, iPhone XR, windows desktop

Operating System

(iOS 13, iOS 10, Windows 10

 

My Question or Issue

I cannot access/manage Premium Family details. 

This started with my daughter not being able to use Spotify Kids this morning after the Jun 1 update. Just a get a "something went wrong, try again" message. Stared spotify and got her some music then began to investigate.

Installed spotify kids on my own iPad and could not log in with my credentials - "must be a Premium account owner to login".

Logged on to www.spotify.com, account details, click on Family Premium and just get the blinking ellipsis and no details come up. 

 

This is not an app issue (though there may ALSO be an issue with Spotify Kids).

This is not a password issue.

 

 

Hey folks,

 

Thanks for reporting this to us.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!

Comments
BM19

What a waste of time and money this is. What am I paying for when the **bleep** thing doesn't even work. Hour I wasted wanting to set up accounts for the kids.

Wildbill2

premium family

New Zealand

 

Have tried chrome safari and iOS app

13.4.1 iOS 

 

My Question or Issue

Can’t get past the three dots to manage family members and when I try log into Spotify kids it says I must be a family plan owner to manage kids accounts. 

I have tried restarting phone, using wifi and mobile data, reinstalling, different browsers, incognito, and different device. 

 

<snip - Moderator Edit>

F1CDD6F9-879A-48EF-B7E9-3EDE44290D9F.png
Arsenal-rule

Just tried again and it’s working at my end now.

so just try again.

cheesemarathon
Working again for me too
BikeyPikey
Me too. Wasn't working last night but straight in today. Strange.
Xenia
Status changed to: Fixed

Hey folks,

 

Thanks for reporting this to us.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this issue, can you make a new thread in the relevant board? We'll get back to you there.

 

Thanks!