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Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.
If you're still having trouble, try first canceling your current subscription before activating Premium Duo. It would be best if you start the plan through our website using an incognito browser.
If that doesn't work, make sure to post a new thread in the relevant help board here.